Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　Team: The mission of the Platform Foundations Outbound Product Management team is to gather, distill, and distribute the information needed to build, market, sell, and support Platform privacy, security, and infrastructure products and grow the Platform Foundations business. The outbound team: Gather customer, partner, and sales feedback to influence the Product Roadmap Coordinate with pricing specialists and other stakeholders to properly price and package our products Work with our marketing partners and other stakeholders to create customer-facing whitepapers, product decks, webinars, blog posts, demos, and presentations. Delivers sales and partner enablement. Works with internal product teams to develop support documentation and implementation guides for our Support and Delivery teams. Role: In this role you are a subject matter expert in the way changes to security and privacy best practices affect customers of the ServiceNow platform. You will spend approximately 25% of your time talking to customers about what they are doing with ServiceNow, what they want to do with ServiceNow, what kind of data they have in ServiceNow and how they wish to protect that data. This requires the interest and willingness to be constantly learning the cybersecurity space and its intersection with industry standards organizations and regulated markets. With this combined proficiency and set of soft skills you will be able to simplify and articulate the products' complexities for all audiences. You are passionate about discovering pain points and friction and developing a relationship with our customers and then using what you've learned to inform our product roadmap, our sales and marketing messaging, and our technical product enablement.

　　What you get to do in this role:

　　Educate Share your expertise through informative and engaging content. Increase the institutional knowledge of data security, privacy, international compliance regulations, and the current state of the art in these fields. Act as the recognized Subject Matter Expert on security and privacy emerging products for the platform and how those products map to customer pain points. Teach our sales teams and partners how our platform security and privacy solutions provide value to our customers. Inform the product roadmap with your knowledge of security and privacy and the needs of our customers. Contribute to the emerging Security and Privacy products Implementation best practices documentation to yield optimal customer outcomes. Establish repeatable action plans to link customer-focused outcomes to Security product challenges - from activation to implementation to adoption and success, migrations, and product end-of-life/support. Sales Success: You will be on the leading edge of establishing the go-to-market strategy and motion by collaborating with Inbound Product Management and Product Marketing to understand sales motions and value propositions. You will use those concepts to be the main coordinator and contributor of enablement content across multiple customer-facing teams to ensure the go-to-market motions are successful. You will support our internal go-to-market teams in their pursuit of deals related to our emerging Platform Security, Privacy and Foundation products. Represent platform security for industry analyst responses. Inform and collaborate on pricing/packaging strategy for optimal user conversions across product packages. Influence product marketing teams to provide direction for product positioning, messaging and enablement that is both internal and public facing. Identify inefficiencies and new opportunities to improve business growth metrics. Product Success You will be responsible for helping our early adopting customers achieve value from our emerging Security and Privacy solutions by ensuring implementation guides are created and updated for our products You will collect customer success stories that can be published to help jump-start the reference engine for our emerging Security and Privacy solutions. Be the voice of the customer, partners, and sellers to establish yourself as a trusted advisor on platform security solution matters You will be helping the customer support team on some related case tasks analysis to verify if the content provided to the support team is clear and detailed or needs to be improved. Qualifications

　　In order to be successful in this role, we need someone who has:A strong interest in Information Security & Privacy demonstrated by continuing education, projects, or certifications. A high degree of comfort speaking to groups of people such as customers, industry analysts, executives, and technical audiences. Demonstrated by 1 to 3 years previous work in sales, product management, solution engineering, consulting, marketing, or similar customer-facing role. The verbal and visual communication skills to simply communicate complicated topics choosing the right balance of technical detail and abstraction for the audience.The technical skill to understand and build demos of complicated security concepts such as encryption, key management, code signing, log analysis, risk management, authentication & authorization. The ability to acquire ServiceNow Certified Administrator certification within six months of hire.#Productjobs

　　Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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