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Senior Operations Analyst
Senior Operations Analyst-January 2024
Bengaluru
Jan 19, 2025
ABOUT AUTODESK
Autodesk gives you the power to make anything.
10,000+ employees
Technology, Software
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About Senior Operations Analyst

  Job Requisition ID #

  24WD74702

  Position Overview

  This Engineering/Support role will help keep the Applications behind Autodesk's Learning Management Systems (LMS) and programs up to date by designing, configuring, and troubleshooting user and system issues, and create/maintain data dashboards/reporting needs. You will report to manager and its a hybrid model of work.

  We hope you bring these qualities and soft skills with you:

  Passion for Learning and continuous improvement

  Adaptable who can quickly grasp new concepts

  Strong Communication Skills

  Problem-Solving Aptitude

  Team Player

  Responsibilities

  Work with business stakeholders to understand LMS requirements

  Support LMS administrators, End-users and Partners for Saba/Absorb LMS

  Provide support for the Saba/Absorb systems and manage issues submitted

  Provide ongoing support on the use of Saba/Absorb systems and tools

  Support the tracking and reporting of standard metrics

  Experience supporting multiple phases of the course development lifecycle including: needs analysis, requirements gathering, solution design, course deployment and testing

  Perform quality assurance checks on training courses that have been developed

  Establish relationships across cross-functional groups

  Assist LMS administrators with configuration

  Experience supporting users and partners on a "Learning Experience Platforms (LXP)" e.g. Degreed.com

  Experience supporting LMS Application integrations with multiple Platforms such Salesforce, Workday, Zoom Meeting and Degreed.com

  Knowledge in ITIL Process

  Minimum Qualifications

  Demonstrated experience with eLearning software and learning technologies

  5 to 8 years experience administrating, configuring, and troubleshooting learning management systems such as Saba, Abosrb or other LMS Platform

  Ability to manage small project plans

  Balance of business process knowledge and technical system knowledge with us

  Experience that demonstrates knowledge, understanding, application of administrative support skills, methods, and procedures

  And ability to deal diplomatically with professional/business contacts and work with all levels

  Effective written and oral communication skills

  Effective planning, time management, problem solving and organizational skills

  Explain instructions and procedures and to present findings and conclusions

  Any graduation degree in Engineering

  #LI-AK1

  Learn More

  About Autodesk

  Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

  We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

  When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

  Salary transparency

  Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

  Diversity & Belonging

  We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

  Are you an existing contractor or consultant with Autodesk?

  Please search for open jobs and apply internally (not on this external site).

  Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

  We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

  When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

  Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.

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