Position Summary...

　　What you'll do...

　　Walmart Global Tech is looking to hire a Senior Manager, Service Management (Change Management) for one of our offices in US . As the IT change manager , you are at the center of addressing this challenge with responsibility for standardizing the methods, tools and procedures for proficient and prompt handling of all changes to the IT infrastructure. You will protect the live environment by ensuring efficient control and scheduling of software and hardware modifications, and by preventing the multiple upgrades that can create unpredictable outcomes. You will be responsible for ensuring that service levels and targets agreed with the business are met during change, and that problems are investigated and resolved in a timely manner to minimize disruption.

　　Are you a leader in the IT industry with 5+ years of experience working as a Change Manager leading teams of minimum 5+ people & d eep understanding of information security procedures and compliance ? Do you have e xperience assessing change proposals, authorizing and documenting standard changes and referring significant changes to the CAB for assessment ? Do you consider yourself as someone with a growth mindset who will raise the technical bar, and identify opportunities to improve existing processes, tools and systems to achieve high scale and productivity? Do you come with e xperience controlling the application of functional updates, software or hardware additions and maintenance activities to ensure the integrity of the system? Do you have experience minimizing service disruption as a consequence of changes and adhere to a defined service level agreement (SLA)? Do you have experience assessing the results of the change implementation to make lessons learned? Are you experienced participating in relevant Engineering and Technical Operations workgroups and on-call rotations to assure service availability and operational excellence?

　　About Team : Global Tech Service Management Team aims to ensure operational excellence through continuous improvement, adaptive operational practices, standardization and automation to delivery high quality services. The vision is to provide customer focused, cost effective and resilient services by operationalizing best practice frameworks into value-added ways of working. Functions handled are Problem Management, Change Management and Global Process.

　　What you'll do :

　　The primary purpose of the IT Change Management Manager is to collaborate with change stakeholders to implement change management plans that minimize disruption to the production environment while successfully managing the deployment of the change. The Change Manager will drive the effective implementation and adherence to the change management and ensure that IT maintains a stable environment. The Change Manager will also support project and operational teams in integrating change management activities into their project plans or creation of tickets.

　　The Change Manager will oversee the deployment of change management methodologies and procedures to guide the adoption process. This individual will apply proven communication, analytical, and problem solving skills to help maximize the benefit of the changes implemented and provide guidance and course corrections when necessary.

　　Responsible for overseeing and coordinating the Global Change Management Process and Procedures . Responsible for operational aspects of the Change Management process including accepting, screening submitted changes to ensure they meet standards, and reporting the status of Changes, as well as preparing and orchestrating the change advisory board (CAB) Agenda and publishing approved changes.

　　Develop, coordinate, and perform the final quality check of implementation schedule of change for all Changes and maintenance efforts. Identifies and initiates actions for continuous improvement.

　　Escalate identified potential risks, provide guidance on solutions to address the risks and anticipated points of resistance, and develop specific plans with the change submitter of the change request to mitigate or address the concerns including communication plan, back out plan, deployment plan and issue management plan (when necessary). Work with the change requester to ensure all impacted groups or technologies are identified.

　　Create and manage measurement targets to track adoption of change process, utilization and proficiency of individual change requests. Provide analysis of resistance issues, root causes and performance gaps, and work to develop and implement corrective actions.

　　What you'll bring :

　　Bachelor's degree in Computer Science and 8 years of experience in software engineering or related field OR 10 years of experience in software engineering or related field.

　　Certificated or have deep understanding of ITIL® 4: Foundation , ITIL® 4: Direct, Plan and Improve, and ITIL® 4: Digital and IT Strategy

　　Prior leadership/management experience (5+ direct reports and 5+ year(s) of experience).

　　Experience managing software development engineers and lead engineering projects .

　　Experience working with modern, web-based architectures, including REST APIs, Serverless, event-driven microservices

　　Experience in coordinating, creation and completion of technical design and discussions that help drive technical architecture

　　Experience in 360° people management, growing & grooming teams and to ensure the happiness and productivity of the team's software engineers

　　Experience with change management and risk management (technical, product, personnel)

　　Experience in partnering with cross-functional project development and in collaborating with other scrum teams, QA, Release Management, Program Management, and TechOps

　　Experience providing guidance and influence in other areas of the Engineering (e.g. DevOps and Test Engineering)

　　Experience providing advice, technical support to embed use of relevant tools, methods and models

　　Experience participating in relevant Engineering and Technical Operations workgroups and on-call rotations to assure service availability and operational excellence

　　About Walmart Global Tech :

　　Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

　　Flexible, Hybrid work :

　　We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

　　Benefits :

　　Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

　　Equal Opportunity Employer :

　　Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

　　The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

　　At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

　　You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

　　Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

　　Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

　　The annual salary range for this position is $143,000.00-$286,000.00

　　Additional compensation includes annual or quarterly performance incentives.

　　Additional compensation for certain positions may also include:

　　Regional Pay Zone (RPZ) (based on location)

　　Stock equity incentives

　　Minimum Qualifications...

　　Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

　　Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area. Option 2: 7 years' experience in software engineering or related area.

　　2 years' supervisory experience.

　　Preferred Qualifications...

　　Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

　　Master's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area.

　　Primary Location...

　　640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America

　　Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.