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　　Job Category

　　Program & Project Management

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. Our vision of equality is to mirror the diverse communities where we work and live to create a workplace where every employee can be their authentic self and do the best work of their career. This role will sit on the Employee Experience team and specifically support the Office of Equality who is tasked with leading the company's equality initiatives, focusing on gender, LGBTQ, military and racial equality.

　　Role Description:

　　The Senior Manager - Service Designer, Equality will be tasked with designing and delivering simple, intuitive and coordinated experiences that drive better business outcomes for Equality. The EX Team works across the organization to understand our employees, find opportunities and root causes so that we focus on the most important things that drive the greatest impact - for both the business and our people!

　　As a Service Designer, you will lead end-to-end employee experience design efforts for the Office of Equality - from identifying and framing the problem to conceptualization, rapid prototyping and iteration. You will work closely with cross-functional partners to look at the full organizational ecosystem and ensure experiences resonate with employees, while delivering on key business outcomes. To succeed in this role you should have a strong spirit of innovation, creativity and collaboration, a high degree of intellectual curiosity, and like operating in a fast paced, "start-up" style, organizational structure.

　　What You'll Do

　　Use human-centered design practices to address sophisticated problems for Equality that drive business results and improve employee experiencesPartner with our Listening and Research team to understand employee needs and ensure the "right" opportunity is identified and framedLead design workshops with cross functional partners to facilitate conversations and guide resolutions / designIdentify "front and back of the house" actions to ensure experiences, programs, services, etc. take into account the broader organizational ecosystemDevelop key artifacts such as service blueprints, jobs-to-be-done maps, and heuristic assessments that lead to conceptualization and rapid prototyping, but also help the organization understand the "sweet spot" between what the business and employees needRapidly develop concepts / prototypes to be tested with end users (i.e., employees and the business) to iterate and refine prior to implementingUnderstand the business and how to align with partners, including guiding them through key decisions that will improve the employee experience

　　Who You Are

　　An inclusive service design expert. You have demonstrated the ability to run the full experience design lifecycle. You build experiences that not only delight, but also work and resonate within an organization's ecosystem. You have prior experience in inclusive design methodologies, design justice, or similar practices.A human-centered problem solver. You are obsessed with the end user. You seek to understand people's needs, motivations and behaviors in order to translate them into impactful business outcomes.A natural facilitator. You get energy from being in front of a room (virtual and in-person) and leading groups through workshops. You navigate through complicated conversations and ensure all perspectives are heard.A visual and verbal storyteller. You deliver insights about people and behavior in a way that generates compassion, emotion, and engagement from partners. You use various communication methods and approaches to align team members on a common narrative and bring together multiple perspectives.A research enthusiast. You may not be a researcher by trade, but you understand and are very familiar with key user / design research methodologies. You love data and are a strong insights generator.A constant iterator. You have a highly developed desire to learn and evolve your craft and work. You iterate constantly and help others to adopt the same mentality.A balanced strategist. You love thinking big, and at the same time, you know when to dive into the details!

　　Minimum Requirements:

　　Demonstrated experience in the service design space on how to drive Diversity and Inclusion results.Proven impact on human centered design, diversity and inclusion initiatives and the resulting increase in representation.Excellent operational/analytical skills. Experience using data to measure the success of existing initiatives and inform opportunities for new initiatives.Experience building trusted relationships with senior leaders. Ability to influence the business to increase leadership commitment and accountability for Equality efforts, creating an environment of belonging and addressing areas of improvement for all team members.Strong collaboration and influencing skills with the ability to breaking down silos.Successful track record of working in a highly matrixed and fast-growing organization.Outstanding writing / presentation-building skills and is a compelling communicator.

　　Accommodations

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.