As a Senior Manager in the Return Reduction team, you will hold the key role of Single Threaded leader, responsible for driving strategic initiatives to reduce returns and enhance the customer experience at AMAZON. Collaborating with program, technology, science, and operations teams, you will delve into customer-reported delivery defects and craft long-term solutions that elevate our customer experience. As an integral member of the CX organization, you will continuously push the boundaries of innovation to deliver exceptional customer satisfaction. Your role will demand a strategic mindset, unwavering passion, strong prioritization skills, and the ability to execute in a fast-paced environment, all while navigating competitive pressures and operational demands. You will closely partner with product, technology, and science teams to conceptualize and create innovative and delightful customer experiences. This position requires exceptional analytical capabilities, effective matrix organization navigation, and the capacity to break down complex issues into actionable steps that align with AMAZON's rapid pace. You will be setting the tempo for defect reduction through continuous improvement, fostering accountability across various business units, and leading high-impact projects of significant visibility. Superior communication and writing skills, coupled with executive presence to engage with VPs and SVPs at AMAZON, will be crucial for success. Expect to thrive in a high-paced environment with tight deadlines.Key job responsibilities* Continuously seek drivers for returns and launch self-service solutions for selling partners by identifying suitable partners, tech teams, and executing rapid solution development.* Collaborate extensively with product, tech, and science teams across four VP organizations, engaging with 8+ Directors to define and develop policies, business models, and technology-based solutions.* Lead in-depth discussions and secure high-level alignment through written communication, including functional requirements, design specifications, project/program requirements, roadmaps, PR/FAQs, status updates, narratives, and OP1/OP2 documents.* Define, own, and drive large cross-functional programs involving multiple teams and stakeholders.* Craft executive responses on highly debated topics related to customer issues and anecdotes by collaborating with subject matter experts from three or more VP organizations, tech leaders, and business executives.* Manage and Lead High performing large teamWe are open to hiring candidates to work out of one of the following locations:Seattle, WA, USA- 7+ years of team management experience- Experience implementing repeatable processes and driving automation or standardizationOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,100/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit h