Site Name: Poznan Business Garden Pastelowa, Bangalore

　　Posted Date: Dec 8 2023

　　In the ITOM/ITAM/Core & CMDB Product team, we provide reliable IT Operations and Asset Management platform support for the enterprise using ServiceNow. The automation the team provides, critically influences the accuracy and usability of the configuration item and asset data stored in the ServiceNow configuration management database. Tech operations and delivery teams rely on the CMDB to underpin IT Service and Asset Management processes to deliver consistent and quality support to the business and minimize service disruption.

　　The role holder will be accountable for delivering the strategy and roadmap that will optimize the value of automated configuration item discovery and service mapping capabilities within the ServiceNow platform. They will collaborate closely with stakeholders to agree on priorities within their domain, with the product manager to manage the product roadmap, and will own the product backlog to deliver against those priorities and the ServiceNow platform strategy.

　　Why you?Leadership: Make sound decisions to enable the agile development team to optimize value delivery and encourage strategic thinking, innovation and actionProduct Domain: Understand and drive the product domain (Discovery and Service Mapping in ServiceNow) from a technology perspective and how it adds value for our business stakeholders; accountable for owning the technical product domain relationship with ServiceNow and third-party solutions providers, developers and internal Tech partnersTechnical Configuration/Customization: Assist the ITOM/ITAM/Core & CMDB Product Manager to drive the GSK ServiceNow ITOM Visibility product domain roadmaps and prepare for PI Planning ceremonies by 1) collaborating on the decomposition of funded Epic work into deliverable Feature work, 2) planning triaged Idea and Demand Feature and Story work, 3) surfacing and managing product domain technical debt and internal improvement work; accountable for owning the prioritized product domain backlog, collaborating with the agile delivery team to plan committed and stretch Feature work delivery and accept story work as complete when delivered by the agile delivery teamGovernance & Product Assessment: Standardize product domain value delivery approach using vendor best practices and by leveraging knowledge from the ServiceNow customer community; collaborate with the key business stakeholders and the Product Manager using product management techniques and data to drive product domain operational improvements and to influence the product domain vision, strategy and roadmap; partner closely with other ServiceNow product owners and influence the internal ServiceNow roadmap for Discovery and Service Mapping feature enhancements; work with the Product Manager to plan new value delivery by incorporating new ServiceNow feature enhancements into the roadmapQuality, Risk & Compliance: Responsible for ensuring product domain delivery supporting the business is compliant with internal compliance controls, security and risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOXBasic Qualifications:Bachelor's Degree in Computer Science2+ years supporting / implementing ServiceNow Discovery & Service Mapping capabilities3+ years of IT experience designing, implementing and managing Service Management processes and/or tools1+ years of experience in a product ownership role, providing solutions to solve business problemsExperience working in agile delivery methodologyPreferred Qualifications:Post Graduate degreeLean Six Sigma certificationITIL Intermediate - Service Operations (v3) / ITIL Specialist - Create, Deliver and Support (v4) level qualificationProblem Solving methods and techniques, e.g. Kepner-TregoeSAFe certificationExcellent senior stakeholder management, strong influencing, and communication skillsExcellent leadership skills with experience collaborating with and giving direction to cross-functional teamsExperience working with third parties in the delivery of working productsExperience working with diverse teams (countries and cultures) effectivelyStrong sense of urgency, ability to make things happenEffectively manages multiple tasks in parallelBenefits:Career at one of the top tier global healthcare companiesAttractive reward package (competitive salary, annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefitCompany car or car allowancePossibilities of development within the role and company's structureLife insurance and pension planOpen and broad environment which is encouraging and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)Private medical package with additional preventive healthcare services for employees and their eligible counterpartsSports cards (Multisport)Personalized learning approach (mentoring, online trainings' platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)Supportive community and integration eventsModern office with creative rooms, fresh fruits everydayFree car and bike parking, locker rooms and showers#LI-GSK

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