Home
/
Customer Service
/
Senior Manager - Customer Data Management
Senior Manager - Customer Data Management-March 2024
Purchase
Mar 15, 2025
ABOUT PEPSICO
Headquartered in Purchase, NY, PepsiCo is the global leader in food and beverages and operates in over 200 countries and territories around the world.
10,000+ employees
Consumer Goods & Services, Food & Beverage
VIEW COMPANY PROFILE >>
About Senior Manager - Customer Data Management

  Overview

  Location: Plano, TX or Purchase, NY

  What PepsiCo Data Management and Operations (DMO) does:

  Maintain a predictable, transparent, global operating rhythm that ensures always-on access to high-quality data for stakeholders across the companyResponsible for day-to-day master data collection, transportation, maintenance/curation and access to the PepsiCo corporate data asset Work cross-functionally across the enterprise to centralize data and standardize it for use by business, data science or other stakeholdersIncrease awareness about available master data and democratize access to it across the company

  The purpose of this role is to:

  Team up with DQ team to ensure Customer DQDefine global Customer Master Data strategies and tactics including MDM processes and E2E processes involvementDefine and lead Customer Master Data standardization across systems & marketsEnsure local Customer master data processes are aligned with Global standardizationContinuous improvement of Customer Master Data processes across the globeSustain and increase quality and automation in Customer master data maintenance and ensuring operation excellence of all Customer data to reporting definition for Customer objects in scopeProvide leadership and management to DMO organization regarding Customer domain, managing processes and Customer workflowsManage and scale Customer data from internal data sources and drive data quality and performanceResponsible for implementing best practices around systems, performance and Customer data managementBuild and own the automation and monitoring frameworks that captures metrics and operational KPIs for Customer data quality and performancePartner with enterprise Customer data governance to establish Customer master data management strategyDefine and manage SLA's for Customer data products and processes running in production.Support GBS on issues related to operations according to domain and regionCommunicate with other DMO sector capability leads and business functions to drive the data management processes continuous improvement based on global/sector/local business needsSupport business projects from a DMO side (data analysis, data cleansing, data requirements identification, change management, etc.)Work together with the other DMO sector teams to identify best practices and implement them to standardize and harmonize processes across the sector

  Responsibilities

  3rd level escalation for master data management (MDM) exception management and issue resolution Supports Sector DMO Lead and develop master data management (MDM) policies/methodology, role model, data quality standard and maintain governance processes improvement plansProcess owner for key controls on Customer domain to ensure that the established controls and reporting requirements are executed per schedule by the control owners and are compliant to the audit rulesSupports Sector DMO Lead to structure sector master data management (MDM) domain, data model and maintain master data glossaryDrives continuous master data management (MDM) improvement by managing processes, monitoring compliance/ security, data quality and key master data entities, conducting risk assessmentOrganizes E2E master data maintenance process through strong communication and engagement with businessEnsure Data Governance sector level through providing data standards and methodologies and closely collaborating with Global Data Governance team and peers in other sectorsAnalyzes KPIs, main metrics, SLAs, OLAs across the markets and provides guidance as needed to business and GBSResponsible for ensuring domain DQ executions and adhoc mass update requests are executed per the globally established process and is adhered to with the right oversight for smooth executionsSupports Global and business initiatives involving Master Data agendaSupports and grows master data management capabilities by domain across sector Creates master data management reference documents (procedures, instructions, other)Build extensive know-how for the specific data domainDrive standardization across processes, systems and markets within specific domainProvide leadership to the Capability ChampionsSupport global and local projects

  Qualifications

  Qualifications:

  5+ years of master data management or related experience, especially in Customer Master data governanceBachelor degree or equivalent international qualificationExperience in Fast Moving Consumer Goods Companies preferredEffective communications skills and presentation results to stakeholdersHigh analytical skillsStrong project management background including understanding business needs to translate into operational requirementsHigh experience in Customer MD E2E processes workflow

  Skills, Abilities, Knowledge:

  Strong communication skills with the ability to present complex data sets and align, influence the business and the leadership across the sector and regions with varying business acumenDemonstrate leadership skills including team development and program management that facilitates effective team interactionExcellent problem-solving and analytical skills in enterprise master data with the ability to analyze situations, identify existing or potential data issues, and recommend comprehensive solutionsSignificant experience and deep understanding of functional domains like Supply Chain, Planning, Purchasing, Sales, Finance as well as technologies such as SAP ECC, SAP S/4, SAP MDG or other ERP system (Oracle, Lia Soft and other)Knowledge of system architecture, data strategies, and data governanceEnterprise-wide data quality and risk management expertise including understanding/running of standards, processes, methods, and toolsStrong change manager. Comfortable with change, especially that which arises through company growth. Able to lead a team effectively through times of change.Ability to understand complex functional and IT requirements, and ability to identify and offer multiple solution options and recommend best solutionExtensive knowledge and experience in the following tools, disciplines, and processes: Microsoft Visual Studio Team Services (MS VSTS), MS 365 Dynamics, MS Power Platform (Apps, Automate, etc.), SAP, SAP WFContinuous improvement mindset and experience with process improvement methodologies and technologies such as : Lean Six Sigma, Design Thinking, Celonis, ARISExcellent oral and written communication skillsFluent in English

  Compensation and Benefits

  Location confirmed job-related skills and experience will be considered in setting actual starting salary.Bonus based on performance and eligibility target payout is 15% of annual salary paid out annually.Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan

  EEO Statement

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

  PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

  If you'd like more information about your EEO rights as an applicant under the law, please download the availableEEO is the Law&EEO is the Law Supplementdocuments. ViewPepsiCo EEO Policy.

  Please view ourPay Transparency Statement

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Client Service Partner
JOB DESCRIPTION Title: Client Service Partner Location: Wiesbaden Working Hours: Monday to Friday - 8am - 5pm Hybrid As a Customer Service Partner, you will be responsible for providing clients with
Field Customer Support Specialist
Overview Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being? Would you like the freedom of being field based where no day is the same and
Customer Service & Logistics Specialist
Job Description Customer Service - To prepare, check and compile all invoices for on time submission to customers. - To monitor invoice details and payment process with customers. - To follow-up on o
Spanish Voice Office Operations Representative (Remote)
TransUnion's Job Applicant Privacy Notice What We'll Bring: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted prov
Bilingual Customer Service Representative
Bilingual Customer Service Representative The Consumers Credit Union team is looking to hire a passionate Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service R
SaaS Customer Experience Consultant - Remote
TransUnion's Job Applicant Privacy Notice What We'll Bring: As a Customer Success Experience Consultant you own first line support for day-to-day operational and technical questions for our standard
Customer Service Representative
Customer Service Representative Senior Process Executive Santana, San Jose In this role, you will be responsible to answer or make calls to Customers to support them on their needs or queries, handle
Customer Service Representative/Streaming Services-Remote
Company Description Are you a natural communicator with a positive attitude who can deliver an exceptional customer experience? Do you excel at handling customer calls of varying types and have a pro
Technical Analyst - IT Service Desk / Command Center Agent(M/F/D), Germany
Role - Technical Analyst Technology - Command Center Agent Location - Stuttgart, Germany P lease note this role requires to work in three shifts and German Language proficiency is a must Stellenbesch
Customer Service Reps/Not-For-Profit Support - Remote
Company Description Do you enjoy solving problems by connecting people with the answers they need? Can you efficiently and effectively address the varied needs of a variety of callers who need assist
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved