Internal Header

　　NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

　　Overview

　　We are looking to recruit a Senior Lean Analyst (Black Belt) to join our Financial ServicesAdvisory Practice, working on a wide range of projects/programmes.

　　Responsibilities

　　Engage with business users, understand problem statement, and agree scope of engagement Interview product owners to understand as-is business processes and then develop customer-driven to-be processes Support the Business by documenting process models and identify opportunities for improvement Ability to map customer experience using tools like personas, customer journeys etc. Gather and analyse statistical data from the business areas for supporting business case for change Research and analyse best in class industry processes to support digitization & simplification of customer journeys Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria Support and contribute to the metrics driven culture within our function

　　Experience

　　Lean six sigma Qualifications (Black Belt) 10 + years of core Business Analysis skillset - engaging stakeholders, conducting workshops, lead a program of work, self-starter with good comms and presentation skills Business Process Management (BPM) experience Experienced in As-is and To-be assessments Experience working on 'Process Transformation' initiatives Banking experience and specialisation is preferred

　　About NTT DATA Services

　　NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

　　NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis.

　　#LI-EMEA

　　Job Segment: Six Sigma Black Belt, Lean Six Sigma, Six Sigma, Consulting, Business Analyst, Management, Technology