The Sr. Inside Solution Architect- Networking supports Account Managers by assisting them in the sale of solutions related to Networking. The Sr. Inside Solution Architect-Networking builds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them.
The Sr. Inside Solution Architect-Networking develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business.
The Sr. Inside Solution Architect-Networking is expected to be subject matter expert in multiple families of Networking solutions.
Key Areas of Responsibility Technology Leadership
* Educates Account Managers by conducting short training classes on Networking products
* Explains the features, benefits, and technical specifications of new secondary, emerging and complementary products and solutions * Explains conceptually how secondary and emerging/add-on products and solutions are installed and implemented for customers * Designs solutions for secondary and emerging/complementary products and solutions * Expert level knowledge of multiple Networking categories inclusive of vertical specific needs * Readily shares lessons learned and technical knowledge with other ISAs and Account Managers regarding primary, secondary, emerging, and complementary products and solutions * Answers questions and assists less experienced team members on using the tools of the job * Keeps abreast of changes and trends * Attain role level certifications
Sales Support
* Consults with customers and partners to architect solutions
* Follows up and responds to questions regarding registrations and closed deals, and escalation needs
* Monitors and renews service maintenance contracts
* Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold
* Registers and manages customer proposals in partner registration systems
* Produces quotes and BOMs
* Creates quotes for high priority RFPs and/or assists with RFP content
* Produces sales forecast reports
* Reviews quotes and orders for accuracy
Sales
* Discusses solutions at a conceptual level with customers and potential customers
* Explains the solutions features and benefits * Recommends and influences the client to include services that complement hardware/software proposals * Explains the financial metrics that the solution achieves and use various tools to calculate the ROI for the customer * Guides customers in their decision making (compares and contrasts) primary, secondary, emerging, and complementary technologies * Leads CDW events on business-focused technology solution presentations for customers and prospects delivered via web-based tools (e.g. WebEx, Lync) and in person * Explores additional sales opportunities through new service maintenance contracts and renewals * Negotiates pricing with partners and customers * Routinely collaborates with Partners and Account Managers to drive mapped opportunities, fine tune strategies and approaches to exceed joint sales goals * Develops detailed Territory Plan to manage their business * Regularly engages with key customers to build and nurture a trusted advisor relationship. Develops a strategy collaboratively with the customer and account manager Minimum Qualifications Associate's Degree or equivalent work experience 2-yr experience as ISA or 3-year minimum equivalent experience ' Other Required Qualifications
* Proficient in Microsoft office applications
* Ability to travel up to 20% of the time
* Proven success and experience selling technologies solutions and services
* Knowledge and proven success of engaging and working with sales teams
* Ability to execute on territory goals and metrics
* Ability to adapt and change to the business needs of the practice and team coverage model
* Strong interpersonal and presentation skills, including consulting skills
* Strong oral and written communication skills
* Strong passion for learning and teaching others
* Proven group presentations skills
* Motivated and self-starting
* Ability to think creatively and come up with proactive ideas that will increase sales
* Strong problem solving skills
* Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
Preferred Qualifications
* Bachelor's Degree
* Proven success and experience selling technologies solutions and services to small business, enterprise or global customers
* Technical Accreditations and/or Certifications:
* Active accreditation from leading Networking partners * Successfully completed ISA accreditations