Description

　　Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

　　This is your chance to make history.

　　The Amazon HR team is passionate about business partnering in its truest sense. Reporting to the Regional HR Manager, you will play a critical role in delivering the HR plan at our delivery stations in the South. You will work closely with the operations teams at numerous sites in your region providing pragmatic, commercial and employee-focused advice and support to a client group of operations and area managers as well as several support functions. You will utilize your excellent communication, coaching and influencing skills to drive employee engagement and manage change, ensuring that we retain motivated teams of employees who can deliver an excellent service to our customers.

　　Key job responsibilities

　　Drive Associate engagement programs, acting as Employee Relations Subject Matter Expert, monitor Associate feedback to drive effective employee relations, retention and reward programs

　　Manage labor relations if applicable and complex cases with both internal and external parties, while integrating legislative shifts into HR policy and practices

　　Create people-centric plans to meet business demands through a strong understanding of how talent fits into the business strategy and how to develop talent

　　Coordinate with management to build and execute recruitment of middle and senior management, on boarding, training and development initiatives

　　Facilitate and manage the talent review process and succession planning in partnership with management

　　Draw insights from data to improve processes, employee engagement and policy alignment across the business

　　Manage and deploy complex HR projects and lead change initiatives, including implementing new tools and technology that will provide better support to stakeholders

　　A day in the life

　　Company Culture Steward:

　　As Senior HRBP you will actively apply your understanding of Amazon’s Leadership Principles and values when consulting with Senior Operations Managers, Operations Managers and Functional Heads on Coaching plans, team meetings, employee development and promotions, role modelling our leadership principles during your interactions with associates and leaders.

　　Organisational Development and Planning:

　　You will work with your closely with you operational partners to define key business goals and priorities. To inform your priorities you will possess an absolute and intimate knowledge and understanding of all core metrics; applying these to your core areas of HR responsibility in order to prioritise work and set goals. You will also provide input into organisational design discussions i.e. information about talent for succession planning and attrition risks.

　　Organisational Health:

　　As a Snr HRBP you will implement projects that address workplace environment, employee engagement or retention issues. You will conduct diagnostics to identify trends and environmental ER or workplace issues, communicating findings and formulating and deploying strategic remedies to identified work place issues. As a Senior HRBP you conduct investigations into employee relations issues in consultation with management at site and where required in the UK network. You will also support the roll-out of network compliance initiatives as well as understanding and independently counselling the business regarding local employment law and legislation changes.

　　Workforce Planning and Recruitment:

　　As a Senior HRBP you will lead on hiring, partnering with your respective Operational/Functional Heads. You may participate in site and UK network interviews panels and also participate in peer level interviews. You will use your influence to help drive hiring decisions and are able to diffuse where decisions may be in conflict.

　　Talent Management & Development:

　　As a Senior HRBP you will share information and act as a central resource for all talent practices; actively partnering leaders on talent development and performance improvement initiatives. You will also drive, identify and manage forward looking promotions, Senior Manager coaching and development planning in order to aid succession planning and business growth. You will lead the execution of the Talent Review process across site and follow through of outcomes and next steps, preparing managers, providing training/guidance on tools. You will also provide guidance and support to managers on performance related matters in more general terms, ensuring that performance issues are documented accurately within associated tools and progress is reported.

　　HR Operations:

　　As a Senior HRBP you are able to analyse and pull reports from various HR tools and ensure integrity of data through daily scrutiny, being obsessive about using the data in order to identify process improvements within direct area of work; using data to drive decision making and action while developing narrative documents to build the business case for your innovative change campaigns. You will possess excellent change management skills, partnering with Associate Forum as a one key enabler of change on site. You apply and assimilate the fundamentals of employment law with your deep understanding of Amazon policies and procedures to your operational managers and colleagues, identifying both gaps in policy and process as well as leader knowledge. You will be responsible for the roll out of new policy changes/services and ensures business adoption and/or understanding of changes recommending exceptions to policies with input from Sr. Leaders or HR Management.

　　People Management:

　　As a Senior HRBP you will effectively set the direction for individuals to achieve department or function level goals as well as building robust launch plans for Operations, providing regular coaching and feedback to the operational team to help grow individual functional skills and leadership capability. You are able to demonstrate your understanding of the Amazon performance and leadership bar and effectively apply these to great hiring decisions of team members. You understand, translate and execute the practices of performance management and improvement, challenging, coaching, and supporting your team so they may in turn hold their team members accountable for their own performance.

　　People Strategy:

　　As a Senior HRBP you understand and are able to communicate the HR vision to team members. You possess intimate knowledge and understanding of all core metrics and are able to translate these for your department of responsibility in order to prepare a reasoned argument in order to influence and drive change initiatives. You are able to assess behaviors and coach indirect reports to demonstrate leadership principles within their role. You will also create local departmental strategy to address medium to long term issues surrounding employee relations, working collaboratively with the other HR Business Partners for business area inputs.

　　About the team

　　Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

　　There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

　　Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

　　We are open to hiring candidates to work out of one of the following locations:

　　Basildon, ESS, GBR | London, GBR | West Thurrock, GBR

　　Basic Qualifications

　　Have significant HR experience as a senior leader , ideally within a high volume, fast paced and customer focussed environment

　　Have the ability to develop effective working relationships with employees at all levels

　　Have a proven hands-on attitude, be flexible and adaptable.

　　Demonstrate the ability to motivate others and influence work behaviours

　　Possess strong change management, negotiation and influencing skills

　　Have intellectual curiosity, bringing valuable insight into the team / business

　　Be experienced in managing a team of HR professionals

　　Preferred Qualifications

　　Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

　　Excellent communication, coaching and interpersonal skills as well as the agility to function in an innovative environment is essential;

　　You will have experience in within a fast paced environment committed to customer service and continual process improvement;

　　You will possess deep knowledge of UK employment law with the ability to apply it in a practical and user friendly way;

　　Able to operate with discretion, reliability and role model our leadership principals;

　　Able to handle sensitive and personal information in a professional and confidential manner;

　　You are able to work independently, multitask, organise and prioritise work to strict deadlines - the ability to deliver quality results against challenging deadlines is paramount;

　　You will have experience working with hourly paid/shop floor employees and well and managers and senior leaders.

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

　　Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).