Overview

　　Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our four leading brands – Turbo Tax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work.

　　Mailchimp solves one of the largest challenges small businesses face – getting customers. For two-thirds of small businesses, finding new customers is their biggest obstacle and over 25% struggle to retain existing ones. 13M businesses use Mailchimp to grow their business, and the combination of QuickBooks and Mailchimp will enable the next horizon of transformative innovation. Through thecombined offering, small businesses will be able to grow and manage their business with one platform, enabling Mailchimp to offer unparalleled performance to its customers.

　　We are looking for a Sr. Analyst to join our Ecosystem Fraud Prevention team to analyze fraudulent behavior. In this role, you’ll perform data analysis to unravel fraud patterns, create dashboards to visualize and monitor them, and provide a clear understanding of methods bad actors use to perform them.

　　You’ll also support content moderation - the process of reviewing and monitoring user and LLM generated content on our platforms to ensure it meets certain standards and guidelines. You will take a key role in analyzing and providing recommendations to improve controls that detect irrelevant and harmful content and enforce regulation and standards.

　　Intuit’s image is consistently one of the most trusted by consumers and this position is expected to help maintain the trust, authenticity and safety of our platform for our customers. You’ll cultivate a deep understanding of our suite of products and bring industry best practices as it relates to trust & safety to address large scale problems related to issues such as product abuse, violations of Acceptable Use Policies (AUP), AI and other emerging risks. As we continue to grow our capabilities, You’ll also play a critical role in supporting the development and monitoring of analysis tools, rule engine integrations, and implementing stronger controls that improve our overall posture within the content moderation space.

　　You’ll be a good fit to this role if you are:

　　A problem solver with strong analytical skills.

　　A creative and critical thinker.

　　Unafraid to question fundamental assumptions.

　　Naturally inquisitive and always looking to expand your knowledge.

　　Capable of working independently and making decisions with little direction.

　　Capable of communicating ideas clearly and concisely.

　　What you'll bring

　　Required Qualifications:

　　Over 3 years of experience analyzing complex datasets.

　　Over 3 years of experience in the fraud domain - including account takeovers, ACH fraud, debit/credit card fraud, first-party fraud or synthetic identity fraud.

　　Over 3 years of experience in content moderation data analyis.

　　Demonstrated expertise in building and deploying dashboards.

　　Extensive SQL experience, particularly in your current role.

　　Demonstrated experience in working with ML experts on model development,integration and enhancement.

　　Preferred Qualifications:

　　Bachelor’s degree, or foreign equivalent, in computer science, information systems management, engineering (any field), or closely related quantitative discipline.

　　Experience creating ETL pipelines.

　　Experience with Github / Python

　　Competencies:

　　Drive Winning Results: Allocate time and resources to what’s most important. Make fast, data-driven decisions. Take extreme ownership of outcomes.

　　Customer Obsession: Understands the product and customer problems deeply to drive the execution and make products better within the scope of their team/capability. Uses metrics backed insights and partners cross-functionally to inform/influence product and tech roadmap.

　　Ownership & Accountability: Accountable to drive the execution and deliver on their team’s roadmap by cultivating the boundaryless collaboration mindset and deep understanding of customer problems.

　　Innovate & Simplify: Navigates ambiguity with minimum or no guidance. Develops a culture of innovation on the team and encourages them to challenge the status quo. Find new ways to make products, tools & processes smarter and better.

　　Engrossed in the Detail: Understands the current state, gaps and target state of the systems they run and solves issues through planning and execution.

　　Speed as a Habit: Makes quick decisions to unblock teams. Align work to target state, balancing tech debt vs rapid releases. Works with partner teams to resolve dependencies and mitigate risks on time. Uses judgment on what to delegate vs drive.

　　How you will lead

　　In this role you’ll be required to:

　　Provide insights into emerging fraud trends across Mailchimp’s product portfolio.

　　Provide insights into emerging trends in posted content, to identify potential issues or concerns.

　　Visualize and communicate your insights clearly by building dashboards.

　　Deliver verbal and written briefings to senior/executive leaders and key stakeholders.

　　Work closely with business partners and stakeholders to determine how to design analysis and measurement approaches.

　　Collaborate and influence cross-functional partners (policy teams, product management, data analytics, operations, engineering, algorithms) to identify, assess and resolve related issues in our products.

　　Stay abreast of trust & safety trends, emerging fraud threats, and new system/tools to help bolster platform and product risk prevention/detection capabilities

　　Develop controls and monitoring dashboards to help ensure performance against business goals, regulatory requirements and business priorities

　　Provide policy teams and executive governance committee with insights to improve the performance of their solutions.

　　EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.