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Senior Fraud and Claims Operations Representative
Senior Fraud and Claims Operations Representative-March 2024
Chandler
Mar 17, 2025
ABOUT WELLS FARGO
Wells Fargo is a diversified, community-based financial services company with a vision to satisfy customer’s financial needs and help them succeed financially.
10,000+ employees
Financial Services, Technology
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About Senior Fraud and Claims Operations Representative

  About this role:

  Wells Fargo is seeking a Senior Fraud & Claims Operations Representative within Consumer & Small Business Banking. Learn more about our career areas and business divisions at wellsfargojobs.com.

  In this role, you will:

  Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions

  Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area

  Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses

  Provide subject matter knowledge and interpretation of procedures to less experienced staff

  Interact with fraud and claims functional area on a wide range of information as well as with external customers

  Required Qualifications:

  18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:

  Financial Services Experience

  Strong analytical skills with high attention to detail and accuracy

  Excellent verbal, written, and interpersonal communication skills

  Ability to communicate confidentially and professionally

  Outstanding problem solving and decision-making skills

  Knowledge and understanding of VISA operating rules and chargeback guidelines

  Strong research skills

  Advanced Microsoft Office (Word, Excel, and Outlook) skills

  Ability to work effectively under minimal supervision and follow specific guidelines

  Knowledge and understanding of regulatory compliance requirements surrounding Regulation E

  Experience with Signature Fraud Debit Card Claims

  Knowledge and understanding of Wells Fargo Disputes Automated Tracking (DAT) application

  Knowledge and understanding of Wells Fargo Claims 2.0 application

  Job Expectations:

  Schedule: Monday - Friday 8:30AM - 5:30PM

  Must be able to attend training. Training schedule is: 8:00AM - 5:00PM

  Ability to work overtime as needed

  Candidate must reside within commutable distance to posting locations

  Job Locations:

  2850 S Price Rd., Chandler, AZ

  1305 W 23rd St, Tempe, AZ

  This position is not Visa Eligible.

  Posting End Date:

  16 Feb 2024

  *Job posting may come down early due to volume of applicants.

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

  Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

  Applicants with Disabilities

  To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

  Company: WELLS FARGO BANK

  Req Number: R-335539-1

  Updated: Thu Jan 18 00:00:00 UTC 2024

  Location: CHANDLER,Arizona

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