What you'll do:

　　JOB Description - Customer Quality PQ (Senior Engineer)

　　Description:

　　If you desire to be part t of a winning team, where - winning is fun. We are looking forward Senior Engineer - Customer Quality based in Puducherry, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it is in our values, part of our vision, and our clearly defined aspirational goals.

　　This exciting role offers opportunity to:

　　• Engages with CFT team at Puducherry plant to produce the world class product with defect free.

　　• Having Good knowledge of UPS and UPS background and hand on experience on component level failure analysis.

　　• Customer complaints managing by doing proper analysis after receipt of failed part from Field and ensuring effective problem-solving process with CFT team, driving root cause analysis, and ensuring effectiveness of corrective actions & preventive actions.

　　• Knowledge of Quality tools and problems solving methods. Utilized systematic processes like 8D/A3 with CFT and prepare the 8D, Fish Bone Analysis, Why -Why analysis reports for the field failure.

　　• Prepare the Failure analysis reports by collecting, analyzing, and summarizing the field information and trends including failed processes, stability studies, corrective actions, and validations of report.

　　• Responsible for Troubleshoot of product and Debugging PCBA in field failure.

　　• Understanding the problem statement clearly and then channeling the complaints to the right individuals/teams for resolution across all Product groups.

　　• Responsible for discussing containment, corrective, and preventive actions with the internal and external customer complaints.

　　• Responsible to initiate continuous improvement on MRB, scrap and rework to achieve set targets along with YOY improvements.

　　• Customer escapes prevention, increasing productivity by implementing plans and actions to reduce costs of poor quality.

　　• Achieving product reliability enhancement associated with process capability and design-related corrective actions.

　　• Supporting to new product implementation in plant.

　　• Conduct the regular meeting with CFT for product improvement and reduction in field failure and reduction in warranty consumption which will help in CONC.

　　• To be the expert for the UPS quality control /Assurance for the UPS manufacturing.

　　• Drive CFT for Quality improvement in products, based on field failure with CAPA and improve product performance.

　　Qualifications:

　　Job description provided only gave the description.

　　Skills: