Home
/
Comprehensive
/
Senior Employee Relations Specialist
Senior Employee Relations Specialist-July 2024
Mexico City
Jul 8, 2025
ABOUT QUALTRICS
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop
1,001 - 5,000 employees
Technology
VIEW COMPANY PROFILE >>
About Senior Employee Relations Specialist

  At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

  When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

  Senior Employee Relations Analyst

  Why We Have This Role

  Qualtrics is on the lookout for a proactive and collaborative Employee Relations Specialist to be based in our expanding Mexico City office. An Employee Relations Specialist is responsible for managing and maintaining positive relationships between employees and the organization. They serve as a liaison between employees and management, handling employee-related issues, and ensuring compliance with labour laws and company policies. The main objective of this role is to promote a harmonious work environment and resolve any conflicts or concerns raised by employees.

  How You’ll Find Success

  Takes initiative. Understands the expected outcome, gets the context, and then works entrepreneurially to get it done.

  Highly communicative and influences effectively, creating trust at the team level.

  How You'll Grow

  Continuously learn and adapt -- Qualtrics is a fast-paced environment with opportunities to tackle new challenges often.

  Position yourself as a strategic and trusted partner for stakeholders, leadership, and employees.

  Things You’ll Do

  Investigate and resolve employee complaints and concerns: Conduct thorough investigations into employee grievances, conflicts, or other issues, ensuring fairness and adhering to company policies and legal requirements. Utilize effective communication and mediation skills to address concerns and resolve conflicts in a timely and satisfactory manner.

  Provide guidance and advice: Offer guidance and advice to employees and management on HR policies, procedures, and employment laws. Educate employees on their rights and responsibilities and address any questions or concerns they may have.

  Conduct employee relations initiatives: Plan and execute employee engagement initiatives to foster a positive work environment.

  Ensure compliance: Stay updated with relevant employment laws, regulations, and company policies to ensure compliance. Advise management on any necessary policy or procedure changes to maintain an inclusive and fair workplace. Own and manage the administration of local labour law compliance.

  Support performance management: Collaborate with managers to address performance-related issues and provide guidance on disciplinary actions or performance improvement plans.

  Mediate employee conflicts: Act as a neutral party to resolve conflicts between employees or between employees and management, utilizing mediation techniques to find mutually acceptable resolutions.

  Maintain employee records: Document and maintain accurate records of employee relations cases, including investigation reports, disciplinary actions, and employee conversations, following established privacy and confidentiality guidelines.

  What We’re Looking For On Your CV

  Bachelor's degree in Human Resources, Business Administration, or a related field (preferred)

  Proven experience in employee relations or a similar HR role

  In-depth knowledge of employment laws, regulations, and HR best practices

  Strong communication, negotiation, and conflict resolution skills

  Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism

  Excellent problem-solving and decision-making abilities

  High level of Business Acumen and ability to navigate complex corporate organizations

  Highly organized, with strong attention to detail and ability to manage multiple tasks simultaneously

  Proficient in HRIS/HCM software

  What You Should Know About This Team

  Goal-Oriented Approach: We pride ourselves on being a team that not only understands but also contributes to the achievement of the company's primary objectives. Every single task we perform is aligned with these goals.

  Multifaceted Roles: Our roles are not limited to administrative tasks. Instead, we have the opportunity to lead specific projects, improve processes, and drive team initiatives, allowing us to grow professionally.

  Collaborative Environment: Partnering with teams across different locations, we foster a culture where smooth communication and collaboration reign supreme.

  Visionary Spirit: Our team values the ability to take initiatives, work independently, and accomplish tasks. Everyone has the freedom to think ahead, anticipate potential issues, and find ways to tackle them proactively.

  Our Team’s Favorite Perks and Benefits

  Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours

  Qualtrics Experience Bonus - $36,882 MXN for an experience of your choosing (eligible after a year)

  Wellness reimbursement - up to the value of $6,250 MXN per quarter can be reimbursed for a variety of wellness activities

  Allowances for meals, transportation, groceries, and more

  We take pride in our office design aiming at fostering creativity

  Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

  ​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) , Equal Opportunity Employment (https://www.eeoc.gov/poster) , Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)

  Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

  Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

  Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Advanced Client Trainer
Advanced Client Trainer Wolters Kluwer USA-IL-Remote With nearly two centuries of experience, Wolters Kluwer provides information and professional services for accounting, audit, business, compliance
Ultrasound Technologist
Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Ultrasound Technologist opening with Chester Women's Health today
Electrical Engineer
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming
Shift Manager
We want you to join us, because Dunkin’ runs on you and we’ll be running beside you every step of the way. Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the
BILINGUAL SUBSTANCE ABUSE COUNSELOR
Reference #: 7626Job DescriptionBenefits Information Full-time employees will enjoy a competitive benefits package with options for you and your family including:* Paid Time Off* Paid Holidays 401(k)
Accounts Assistant - Receivables
Description: You will be responsible to provide an excellent and consistent level of administrative support to your customers. Supports the smooth and efficient running of the Accounting Department Q
Child Life Specialist Children of Adult Patients/ Ambulatory Clinics
Overview $4,000 sign-on/retention bonus The Child Life Program at Dartmouth-Hitchcock is a regional service providing programming throughout central and southern New Hampshire. Our goal is to help ch
Travel Medical Surgical RN/Brandon/2376444
This Position is for a Travel Medical Surgical RN with a company located in Brandon.   Job Summary: Travel Medical Surgical RN job in Brandon, MS.  3x12-Hour 19:00-07:00. 13 weeks.   Duties And Respo
Account Receivable Specialist
PURPOSE: This position is responsible for compiling and maintaining accounts receivable records and functions as lead A/R member requiring systems and procedures training to less tenured members of t
Cashier
Overview: Privacy Notice: Visit https://www.raisingcanes.com/candidate-privacy-notice/ to review our Candidate Privacy Notice. Privacy Notice: Visit https://www.raisingcanes.com/candidate-privacy-not
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved