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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Role Description

　　The Customer Success Group's (CSG) Success Plan product management organization is responsible for managing Salesforce's Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans) with which we enable our customers to realize value from their Salesforce technology investments. We work backward from the customer to address their needs across all customer segments (Small Business, Commercial, and Enterprise) and across all Salesforce products. The team is the "voice of the customer and market" to the rest of the CSG organization and we work across all functions within CSG and the Salesforce product organizations to continuously enhance the customer value and experience delivered by the Success Plans offer portfolio.

　　The Salesforce Success Plans proactively sets up customers to be successful by ensuring that customers have the right skills, information, insights, and access to expertise. We are seeking an experienced Product Manager to join our Customer Success product management team, with responsibility of ensuring our Salesforce products are covered by all the innovations in the Success Plans offer portfolio. In this role, the product manager will lead a team, understand customer needs across various Salesforce Clouds and ensure that the Success Plan portfolio can meet those needs. You will have the opportunity to work on some of the most complex and rewarding Success Plans launches and be relied upon to inform and heavily influence how we deliver value to our Customers.

　　Your Impact

　　Demonstrate thought-leadership via the offer portfolio strategy & vision, connecting it to Salesforce's overall strategy.Develop and deploy a framework to evaluate gaps in Success Plans features and functionality coverage for the Salesforce Clouds under your purview, then close coverage gaps by delivering needed enhancements via a product roadmapEvaluate new products being built by Salesforce and ensure appropriate Success Plans coverage to drive customer successHire and lead a team of cloud-specific product managers and collaborate with key stakeholders across Salesforce GTM, product/engineering, Success Plans offer team and the broader CSG organization to deliver your charterWork backward from customers, to develop Success Plan features and functionality to help customers realize maximum value from their Salesforce investmentsHave accountability for the end-to-end lifecycle for your specific Success Plan product areas starting with concept definition, launch, customer experience, and successfully growing the business.Use data and insights from customers, partners, sales, and delivery teams to develop points of view and feature recommendations for Success Plan portfolio.Have accountability for post-launch success of the offers and features, including customer adoption and financial success.

　　Minimum Requirements:

　　Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability10+ years of Product Management experience, with experience bringing new products to market and growing products into successful businessesProduct management experience in SaaS, public cloud, or Large Enterprise B2B softwareExperience in Support, Success, or Services product managementAbility to systematically break down complex problems and articulate POVs for solvingEffective communicator across all levels of the organization, including driving discussions with senior executivesDemonstrated ability to lead a high-performing cross-functional team and and foster a culture of innovation and collaborationAttract, hire and grow top talent

　　Preferred Requirements:

　　Experience leading product management teams and managing multi-product portfoliosExperience in Salesforce products and technologiesM.B.A.

　　Our Investment In You

　　World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!Exposure to executive thought leaders with a passion for living our valuesClear path to promotion with accelerated leadership development programsWeekly 1:1 coaching with your leadershipFast Ramp mentorship programWeek-long product bootcampSandler Sales Training

　　Volunteer Opportunities

　　Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World's Most Innovative Companies, according to Forbes, we are #1 in PEOPLE's Top 15 Companies that Care, and are on Fortune's Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

　　We have a public-facing website that explains our various benefits for:

　　Health benefitsFinancial benefits and perksTime off and leave policiesParental benefitsPerks and discounts

　　Visit https://www.salesforcebenefits.com/ for the full breakdown.

　　Accommodations

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.

　　Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

　　For New York-based roles, the base salary hiring range for this position is $188,900 to $314,300.

　　For Colorado-based roles, the base salary hiring range for this position is $171,700 to $261,900.

　　For Washington-based roles, the base salary hiring range for this position is $171,700 to $288,100.

　　For California-based roles, the base salary hiring range for this position is $188,900 to $314,300.

　　For Hawaii-based roles, the base salary hiring range for this position is $171,700 to $261,900.

　　Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.