Senior Director, Enterprise Applications GCCX

　　Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

　　We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents - and counting!

　　A leadership role at Equinix means you will drive and collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

　　Job Summary

　　A strategic, functional IT leader with deep experience in Customer / GTM technologies and business capabilities. Responsible for understanding the business and developing digital strategies working with the customer care leadership that provides maximum value in support of and aligned with the business strategy. Accountable for driving efficiency and quality in technology development and delivery processes with a deep connection to business stakeholder needs through a partnership approach. Transformational leader that encourages, inspires, and motivates teams to perform in ways that create meaningful change and value for the business while exploring new business models to drive growth.

　　Responsibilities

　　Technology Innovation and Transformation:

　　Partner with GCCX to develop and maintain a technology vision, strategy and roadmap that is capable of scale, identifying potential areas of risk while meeting business and technology needsProvide expertise on best-in-class Customer Care Digital solutions and external market practice and guide the business on the best digital solution to deliver against their business needs. Acts as Customer Care Domain Architecture specialistEnsures Customer Care technology strategy and architecture is effective, efficient, and scalable as well as in line with Equinix's overarching enterprise systems strategyDrive technology transformation: Enable simplified processes and lead implementation of digital solutions to enhance delivery speed and product quality in service to the Customer Care StrategiesPromote and practice a change-oriented mindset to invigorate transformative initiatives and ensure successful implementation across teams. Be a transformative leader with the ability to see opportunities to drive change

　　Business Stakeholder Collaboration:

　　Engage with VP, SVP, and C-level executives to set, align, and drive the strategic vision and roadmap for IT aligned with business and IT strategiesTake joint ownership and accountability on business-driven KPIs that are technology-drivenInfluence and drive high-level decision-making and secure buy-in for IT strategies and initiativesTranslate and prioritize stakeholder input: Translate stakeholder business needs into technology requirements and push for business process clarity where needed

　　Drives Execution Excellence:

　　Lead prioritization by managing consistency of demand prioritization, product quality, and project delivery for application developmentEnsure on-target delivery of applications: Monitor the performance of ongoing application development through performance and resource metrics and development plansWill execute and deliver technology solutions and programs flawlessly, from inception to adoption, maximizing value opportunity across the technology portfolio and teams

　　Lead Diverse Teams:

　　Shape a collaborative, transparent, and entrepreneurial culture in tandem with the corporate leadership teamMotivate employees around a shared vision and change story.

　　Qualifications

　　15+ years in IT-GTM discipline requiring direct management of GTM applications systems, personnel, and budget or 15+ years managing, owning, and delivering Customer Care / GTM applications systems, preferably in the tech industry with a global teamExperience leading technology transformation, particularly in customer-enabling applicationsExperience leading an organization through an agile Digital transformationExperience implementing and supporting enterprise-wide customer / GTM systems

　　Skills and Attributes:

　　Exceptional ability to collaborate with executive business stakeholder teams to understand their needs and to set and drive the strategic vision and roadmap for business partners in alignment with IT strategyStrong domain expertise and a knack for influencing the business and driving true partnership and decision-making with the Customer Care function to solve problems, drive prioritization, and deliver systemsAdvanced ability to provide thought leadership, inspire behavior change, be decisive when faced with ambiguity, communicate vision and influence across the organizationProven expertise as a product leader who can visualize and create IT solutions as 'products' that offer value to the GCCX and its customersProven track record of driving key performance indicators (KPIs) or OKRs that measure the success of initiatives against desired business outcomesAbility to be execution-driven and results-oriented to ensure strategy translates to outcomesExcellent leadership qualities with the ability to inspire and lead a diverse IT team

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

　　The targeted pay range for this position in the following location is / locations are:

　　San Francisco, CA / Bay Area: $179,000 to $304,000 per yearCalifornia (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $172,000 to $293,000 per yearColorado, Nevada, Rhode Island: $159,000 to $271,000 per year

　　Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

　　This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

　　The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

　　As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:

　　USA Benefits eBook

　　Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

　　The targeted pay range for this position in the following location is / locations are:

　　San Francisco, CA / Bay Area: $179,000 to $304,000 per yearCalifornia (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $172,000 to $293,000 per yearColorado, Nevada, Rhode Island: $159,000 to $271,000 per year

　　Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

　　This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

　　The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

　　As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:

　　USA Benefits eBook