Overview

　　Intuit Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

　　Our Delivery teams mission is to enable small businesses to maximize their reach and engage with their audience by cultivating healthy relationships with media platforms. These Deliverability Engineers, Software Engineers, and Infrastructure Engineers work together and collaborate with teams throughout the company to ensure Intuit Mailchimp maintains one of the highest delivery rates for every content channel we utilize. Deliverability Engineers develop tools to monitor our IP reputation 24/7, write code to promote improved throughput in our system, communicate with content platforms to ensure consistent and timely delivery, and work with anti-abuse professionals to fight spam and keep our network clean.

　　We're looking for a Senior Deliverability Engineer who's interested in learning how we work and contributing fresh ideas to the team. The ideal candidate is responsible for maintaining our sending code and should be able to read our PHP codebase as well as write and test code to push needed changes. Delivery services also use MySQL and PostgresSQL databases, so a comprehensive understanding of those services would be needed. They should have an interest in learning about the services our team uses, be driven to actively build tools to assist not only their team but the teams Delivery interacts with and our customers as well. They should be a detail-oriented and a collaborative communicator and be able to self-prioritize their workload to ensure that immediate concerns are handled in a timely fashion.

　　What you'll bring

　　7+ years of work experience in an analytic, data-driven email deliverability roleExpertise with SMTP, ElasticSearch, Redis, MySQL, PostgreSQL, and PHPStrong understanding of DNS, SPF, DKIM, and DMARCStrong LINUX administration skillsFamiliarity with browser based development tools and GitHubExperience with Receiver side anti-abuse processesExperience in resolving deliverability issues with Receivers or Anti Abuse Community professionals using technology and/or people skillsWorking knowledge of Unix and command line toolsThe ability to function independently and in a team environmentThe ability to break down complex concepts and explain them to audiences while demonstrating expertise in subject matterTroubleshooting and problem solving skillsStrong communication skills

　　Bonus Points if you have

　　Knowledge of Python, Regex, and RA strong math/stats foundation with an interest in programmatic implementationExperience with Puppet profiles, roles, and other patterns needed for large scale configuration management implementationsFamiliarity with JIRA, Confluence, or similar ticketing systemsFamiliarity with additional content channels outside of email (Facebook Ads, SMS, Google Ads, Website Content analysis, etc)

　　How you will lead

　　Develop tools to track, interpret, and report IP and domain reputationBuild data hooks and automated reports for internal tracking and reporting to a variety of stakeholdersModify and test configs to manage throughput parameters on MTAsConfigure bounce, unsubscribe, and feedback loop handlingMonitor and react to deliverability changes across multiple content channelsAdhere to a regular on-call schedule being available to handle Delivery related tasks after normal business hoursCollaborate with internal teams to troubleshoot and investigate deliverability issuesReview internal code changes for impact to our sending infrastructureDevelop and implement standards for metrics collection, dashboards, and alertsDocument internal delivery processes and workflowsContribute to customer facing documentation to help MailChimp users adhere to content delivery best practicesCreate trend analysis alerts for user activity and sending in order to detect spam or other harmful behaviorRespond to content platform outages and deliverability related trendsHelp trainers ensure educational materials are up-to-date and accurateAct as a subject matter expert and conduct advanced training for internal candidatesWork directly with content platforms to ensure the highest deliverability possible