Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　Position Summary

　　We are seeking a candidate with a keen sense of natural curiosity who will play a crucial role in enhancing customer care and driving innovation through the application of machine learning and data science. In this position, you will be responsible for leveraging advanced analytics to develop products that significantly improve customer care experiences, particularly through digital platforms and Call Center Operations.

　　Our team applies data science methodologies to interdisciplinary business problems across Customer Care and Customer Experience. As a senior data scientist, you will work on an ambitious goal of retaining and developing the best CSR (Customer Service Representative), driving a simplified customer experience (CX) while reducing call volumes and costs, and expanding digital capacity and self-service channels. To succeed in this role, you must be able to:

　　Develop advanced machine learning algorithms and proof of concepts to understand customers need and solve complex business problems at scale

　　Drive adoption and usage of modern analytical products and models

　　Frame problems, determine the intended approach, and recommend quantitative methods to answer targeted questions and develop solutions

　　Write complex and efficient SQL code and leverage Exploratory Data Analysis techniques to develop insights from digital and call operations data.

　　Translate analytical outputs into business outcomes/value delivered

　　Input business requirements from various stakeholders, lead the analysis of vast amounts of data to synthesize strategies and tactics to solve complex problems

　　Work closely with business stakeholders, service representatives and machine learning engineers to deliver products and analysis

　　Required Qualifications

　　3+ years of hands-on experience in data analysis and machine learning

　　Experience in statistical analysis and experiment design

　　Strong proficiency with Python and SQL

　　Experience documenting, synthesizing, and communicating results at all levels of the organization

　　Familiarity with version control systems (Git) and concepts

　　Preferred Qualifications

　　Experience with cloud-based ML frameworks (either AWS, Azure or GCP)

　　Experience with Generative AI, LLM, and NLP is a plus

　　Analytical experience with digital or call center data is preferred

　　Strong business acumen and problem-solving skills with an emphasis on product development

　　Proven attention to detail, critical thinking, and the ability to work both independently and collaboratively within a cross-functional team

　　Education

　　Bachelor's degree in Applied Mathematics, Computer Science, Physics, Engineering, or equivalent quantitative field.

　　Master's degree or PhD preferred

　　Pay Range

　　The typical pay range for this role is:

　　$106,605.00 - $206,000.00

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.