Home
/
Data and Analytics
/
Senior Data & Analytics Analyst
Senior Data & Analytics Analyst-November 2024
Mexico City
Nov 28, 2024
ABOUT ZENDESK
Zendesk is a service-first CRM company that builds software designed to improve customer relationships.
5,001 - 10,000 employees
Software
VIEW COMPANY PROFILE >>
About Senior Data & Analytics Analyst

  Sr. Data Analyst, Go-To-Market Intelligence

  Location: Mexico City, Mexico

  Job Description:

  Zendesk is seeking a Sr. Data Analyst to join the Go-To-Market (GTM) Intelligence team which includes pre-sales, business development, sales, renewals and other GTM functions. We are a data-driven team, so every major decision starts with data analysis to find opportunity areas and measure our efforts.

  This position will report to the Director of GTM Sales Intelligence. You will analyze, track and evaluate the customer's journey through the sales funnel. You will lead frequent reviews where you will provide visibility into the reasons behind improvements or underperformance on core critical metrics.

  GTM Intelligence is charged with benchmarking, measurement and insights generation for the sales organization. You will support functional leaders, democratizing data & insights and conducting in-depth analysis on critical initiatives.

  Who we're looking for:

  You dont know just how to crunch numbers, you are a people person who can communicate with both business and technical audiences. You proactively seek to solve problems and dont always require direction. You are a great teammate, a fun fact sharer, looking to inspire and be inspired, not needing sole credit for wins, and able to support others selflessly. You are a spunky person who actually enjoys a challenge and sees it as an opportunity. Unafraid to admit failure and always eager to find solutions, you are resourceful, self-motivated to learn, and unafraid to ask questions in order to grow. More importantly, you feel comfortable wearing many hats and can connect the dots when trying to understand the key drivers of business performance.

  What you'll do:

  Work with various Sales/GTM leaders to define business and operational important metricsTrack, measure, and report on critical metrics to demonstrate the value, impact, and return on investment of the sales development organizationBuild foundational intelligence to track the efficiency of our sales representativesParticipate in weekly critical metric reviews and be prepared to present the root cause of underperformance or improvementsCollaborate effectively with extended analytics teams (from Marketing, Web/SEO, Growth & Monetization, and Sales Operations) to get to data insights quickerCollaborate with other analysts and data engineers to investigate and troubleshoot new data sets and structuresMonitor metric performance rigorously, and don't hesitate to point out new trends or flag potential issues.Innovate! We want you to stretch the possible boundaries by exploring new technologies. (think ChatGPT, AI, etc.)

  Desired Skills and Experience:

  BS/BA degree in business, statistics, data science, engineering4+ years of experience in business analytics, sales analytics, revenue analytics, marketing analytics, data science, product analytics, or customer analyticsBusiness Intelligence development experience. Fluent in SQL (any version).Experience with Tableau, MicroStrategy, Looker, or similar BI toolsExcellent written and verbal communication skills. Comfortable presenting data and confidently providing recommendations to senior-level partners, even when ambiguity is involved.Nice to have:

  Familiarity with both the sales funnel and sales metrics.Experience working in B2BTrack record of creative thinking focusing on consistently improving existing processes to enhance our intelligence.Experience analyzing CRM data is a plusScripting in Python or R is a plusMS in Statistics, Data Science, Business Analytics, or MBA a plus

  Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

  The intelligent heart of customer experience

  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

  Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

  Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Modelling/Forecasting Senior Specialist
Hours 40 Department Overview The Platform Delivery Team is responsible for coordinating and/or testing changes or enhancements to the components of the MLE Platform (Model Lifecycle Environment), a L
Clinical Technologist/Technologist Trainee- 2nd Shift | Medical Drug Monitoring LCMS Instrument/Data Analysis
MedTox Laboratories is a subsidiary of Laboratory Corporation of America (LabCorp). The integration of LabCorp and Covance in 2015 makes LabCorp the largest health care diagnostic company in the worl
Program Manager TS/SCI with CI Poly REQUIRED
Program Manager TS/SCI with CI Poly REQUIRED Position Description This is a tremendous opportunity to influence high-level decision makers in the government through a transformational advisory role.
CIP Hygiene Technician - Rexdale, ON
Background & Purpose of the Job Help us Bring Out the Best! Unilever is now recruiting for a CIP Technician at our Rexdale facility where we produce Hellmann's Mayonnaise. In this role you will w
Stage : Déploiement d'un nouvel outil de documentation des activités de validation de systèmes/équipements, Belgique - 2024
Site Name: Belgium-Wavre Posted Date: Nov 21 2023 Aidez-nous à devancer la maladie en participant à notre programme de stages Formation requise : Vous êtes étudiant(e) en Bachelier/Master en Administ
Retail Stores Associate II
Become part of the Converse Team Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. It
Camera Software - Computational Photography/Machine Learning Research Engineer
Summary Posted: Nov 10, 2023 Weekly Hours: 40 Role Number:200519262 The Camera Algorithms team is looking for passionate, self-driven computer vision/computational photography research engineers who
Associate Director - Digital Transformation
Site Name: Bengaluru Luxor North Tower Posted Date: Nov 29 2023Your role will bring technical expertise with project management acumen, ensuring seamless coordination and the successful implementatio
AIML - Sr Engineering Program Manager, ML Data & Infrastructure
Summary Posted: Nov 8, 2023 Weekly Hours: 40 Role Number:200519113 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experience
Oracle Hyperion DRM Admin
Oracle Hyperion DRM Admin Position Description CGI is looking for an experienced Oracle Hyperion DRM Administrator responsible for configuration, migration, troubleshooting, testing, performance tuni
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved