Who we are

　　Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

　　Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

　　Recent awards we’ve won include:

　　Glassdoor's Highest-Rated Tech Companies for Culture and Values 2023

　　Great Place To Work Certified™ 2023

　　Best Place to Work by Built In 2023

　　Financial Times The Americas’ Fastest Growing Companies 2023

　　Deloitte Fast 500 Companies

　　We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

　　About the role

　　The Senior Data Analyst will be a key technical contributor within the Data Analytics function of the Customer Support Operations organization. They will demonstrate deep expertise in querying, structuring, and visualizing data to drive operational improvements for Customer Support. The Senior Data Analyst will work closely with cross-functional leaders, operations associates, and delivery teams to translate business, product and technical requirements into concrete quantitative analysis and dashboards, and iterate on the output with stakeholders. This role will be a senior presence on the newly formed Data Analytics function and act as a team lead.

　　The ideal candidate has a passion for solving highly technical business problems through effective data visualization and manipulation and is eager to pursue a variety of data-related projects in a fast-moving environment. 

　　This job is based in Mexico City or nearby areas (Edo. de México, Toluca, Pachuca, Cuernavaca). 

　　You should apply if:

　　You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will:

　　Data structures: Leveraging their language of choice (e.g., SQL, Python) to shape, structure, and optimize data sets for analysis Dashboarding: Creating and maintaining complex dashboards and other summary visualizations to support decision-making from operational and leadership teams  Actionable analysis: Performing a variety of exploratory analyses that help us understand the health of the Customer Support organization and identify opportunities for improvement and optimization  Analytical modeling: Building analytical models to identify patterns, anomalies, and root causes (e.g., analyzing device health to proactively reach out to customers) Cross-functional collaboration: Leading meetings with technical and non-technical leaders to understand data structures, dashboard requirements, and business priorities Champion, role model, and embed Samsara’s culture principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices   Minimum requirements for the role:

　　BA / MS or equivalent coursework in quantitative discipline (e.g., Statistics, Mathematics, Computer Science, etc.) 5+ years experience as a data analyst, data engineer, or related role Experience with data manipulation and processing, preferably in SQL Experience with data visualization, preferably in Tableau Experience building statistical and other analytical models Bias-to-action and hands-on experience delivering business results. You’re not afraid to get your hands dirty building a dashboard or diving into data, but can also mentor others to do the same. An ideal candidate also has:

　　Experience with CRM and ticketing tools, specifically Zendesk or Salesforce data Experience in a Customer Success or Customer Support organization, with an understanding of relevant KPIs and processes Experience with B2B hardware and SaaS products Experience partnering with executive leadership to solve business problems At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

　　Benefits

　　Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

　　Accommodations 

　　Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

　　Flexible Working 

　　At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. 

　　Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.