Home
/
Account Management
/
Senior Customer Success Manager
Senior Customer Success Manager-January 2024
Mumbai
Jan 6, 2025
About Senior Customer Success Manager

  Our Company

  Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

  We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

  The challenge

  The role is to assist in managing current customers to ensure they drive value from their investment in Adobe's Digital Experience suite of products and; to assist in identifying, capturing and driving value and to assist sales in generating revenue opportunities besides successful renewals.

  What you'll do:

  The primary KPIs for a CSM are 'Customer Value' and 'Product Adoption' leading to 'Revenue Retention' and 'Account Growth'.

  As an Adobe Digital Experience CSM, you will own the relationship between Adobe and a portfolio of Digital Experience clients specific to BFSI Industry, whose solutions may include Adobe Analytics, Adobe Target, Adobe Experience Manager, Adobe Campaign, Adobe Commerce, Adobe Marketo, Adobe AEP & RTCDP (real time data platform), and Adobe Workfront.

  Adobe CSM's have a passion for digital and client satisfaction. They act as the Value driver leads for BAU and new initiatives once a client is won, understand the customer's business objectives and tailor engagements to meet their specific needs.

  Responsible for ensuring that the customer fully utilizes its Adobe products and garners the maximum business value possible from this investment.

  Collaborate with customers to identify opportunities for account expansion.

  Successful CSMs are technology-savvy individuals who have extensive experience in digital marketing and know the value of analytics and optimization in driving digital strategy.

  Produce quarterly business review reports for the customer and Adobe Leadership Team.

  They work directly with our customers to understand business, technical, and reporting requirements and to develop engagements to ensure success.

  They coordinate with Adobe internal teams to ensure customer success.

  Ensuring that the customer is aware of new technology functionality associated with acquisitions or new product releases.

  Ensure that the customer can participate in Adobe events should they desire.

  What you need to succeed:

  12+ years either client-side or agency with exposure to digital analytics (Adobe Analytics or Google Analytics); SEO, SEM, Email Marketing, Website production and a general interest in the technology and how digital technology has changed the global business stage

  BFSI industry experience

  Master's degree in Business, Marketing, Business Administration, Communications, IT/Technology

  Experience on Adobe technologies specificall Analytics and Campaign is a plus

  Strong written and verbal communications skills

  Demonstrated exceptional customer and relationship management skills.

  What leading at Adobe means

  At Adobe, we're passionate about developing leaders at all levels of the organization from individual contributors to people managers.

  Anyone who's considering a career with us should know that we evaluate leadership based on these five capabilities:

  Demonstrating Strong EQ (Be Aware) - Having a keen sense of self-awareness is the foundation of leadership at Adobe. As a leader, we look to you to inspire teams to greatness with empathy and mindfulness of your impact on others from interns to the Board of Directors. Whether you're in headquarters, New York, London, Tokyo or Bangalore, you're attuned to emotional, situational and cultural surroundings and adapt your approach accordingly.

  Selecting Talent (Be a Recruiter) - You're on top of current and future talent needs as the business evolves because one of your key goals is to build high-performing teams. You do so by adopting a rigorous approach to hiring superior talent and are intentionally inclusive to attract a diversity of ideas and experiences.

  Role Modeling Check-In (Be a Coach) - We don't believe in annual reviews and rankings. That's why, feedback flows continually at Adobe. You're an inspirational and effective coach; a leader who discusses expectations, feedback and development regularly with your direct reports. To succeed in this role, you'll need to address performance gaps early and effectively and be open to seeking feedback from others to improve your performance and your team's.

  Leading Change (Be an Agent of Change) - Change leadership is what you do! You proactively identify opportunities to align team goals with organizational change. You're great at building support for change because you communicate with conviction, and you help those around you to see both the rationale and mechanics of business changes and how to adapt accordingly.

  Scaling the Business (Be an Owner) - You're someone who sees and understands the vision of the company. You're able to articulate business strategy and develop business processes, systems and structures to make performance sustainable. Your mission is to deliver an exceptional customer experience by promoting shared goals and driving accountability.

  Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

  Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, [email protected] call (408) 536-3015.

  Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Territory Manager, Oncology/Vascular Care - NYC (Field)
Job Description Summary Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it'
General Manager, APAC Region, GEIS
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a General Manager, APAC Region in Eaton's GEIS Busine
Regional Account Manager - Data Center
General information: Hitachi Energy is seeking a seasoned Regional Account Manager with a focus on Data Center Accounts. Mission Statement: The ideal candidate will be apt in building strong relation
Technical Customer Success Manager (Government Acquisition Solutions)
Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for o
Account Manager (Hybrid)
Address: USA-PA-Carlisle-1149 Harrisburg Pike Store Code: Media Partnerships (5119981) What's Our Dish Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers th
Renewal Manager - German Speaker
Company Description Work smart, have fun and make an impact! Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our
Account Service Representative
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team,
Client Partner - Consumer Products - German speaker (all genders)
Description Publicis Sapient (PS), a global leader in Digital Business Transformation (DBT), is looking for a Client Partner with a demonstrated track record of results to join our elite Growth Force
Renewal Account Manager
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else ca
Customer Success Manager
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else ca
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved