What you'll do:

　　Daily communication with the customer, including PPAP preparation, processing, analysis and resolving customer warranty complaints in order to help the team achieving quality goals and increasing customer satisfaction.Perform technical and commercial evaluation of the customer complaint reports in compliance with the specified deadlines.Act as contact point for customer in relation to technical questions, for error limitation, risk assessment, measure definition for already delivered components and actively participate in new developments.Drive improvements in Eaton products and processes to support customer requirements and continuous improvement.Knowledge and develop customer specific requirement.Provide the lead in structured team problem solving and apply other problem solving tools.Lead the customer PPAP preparation and approval.Managing customer portals daily.Support ELS activities and use Six Sigma tools as tool for continual improvement.Leadership of measurement and analysis of organizational performance.Manage and coordination of third party sort at customers (including cost analysis).Conducts Internal audits.

　　Qualifications:

　　Master degree in quality or engineering. Minimum 3 years manufacturing or quality experience in production company with a basic knowledge of blueprint reading, statistical methods, problem solving, industry quality standards and continuous improvement tools.

　　Skills:

　　Knowledge of Lean Manufacturing techniques and processes.Knowledge of ISO 9001/IATF 16949/VDA Norms and tools including PPAP, FMEA, MSA, 8D.Experience in the professional handling of customers would be an asset.Analytical thinking and problem-solving skills.Strong communication and presentation skills.Goal oriented.Manage through others.Fluent command of English.Communicative French would be an advantage.

　　#LI-PN1