Home
/
Account Management
/
Senior Customer Account Manager
Senior Customer Account Manager-March 2024
Mexico City
Mar 21, 2025
ABOUT HOOTSUITE
Hootsuite is the global leader in social media management. We power social media for brands and organizations around the world, from the smallest businesses to the largest enterprises.
1,001 - 5,000 employees
Media, Social Media
VIEW COMPANY PROFILE >>
About Senior Customer Account Manager

  We’re looking for a Senior Customer Account Manager to effectively manage a portfolio of Hootsuite’s largest, most complex customers, ensuring they have the tools needed to maximize the value from our solutions as well as ensuring they are building long term partnerships with Hootsuite. Using your) strategic account management skills, you will partner with our current customers to build on existing relationships, understand their social goals, drive business outcomes for your customers and lead best-in-class user adoption, revenue retention and growth. You will find potential upsell opportunities within your book of business and help us ensure full customer engagement in products through discovery, training and ultimately guaranteeing the investment made in Hootsuite best meets the customer’s needs. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Mexico City office, you will report to Director, Sales - LATAM.

  NOTE: PLEASE SUBMIT RESUME IN ENGLISH

   

  WHAT YOU’LL DO:

  Drive an increase in annual recurring revenue of our customers by successfully engaging with existing accounts; educate them on Hootsuite’s value proposition, introduce new solutions that will foster long term partnerships. Onboard customers in partnership with our Customer Value team; identify measurable outcomes and ensure technology is aligned to customer’s goals and delivers value. Develop and maintain customer success plans; leverage tools and analytics to guide how the plans develop and ensure value is delivered against success criteria. Monitor and increase customer health and adoption by advising customers on social strategies and leveraging value consulting tools such as social maturity assessments, benchmarking reports and industry specific workshops. Craft renewal and upsell sales strategies for your assigned book of business; build/execute on your account plans/territory plans; generate a pipeline of upsell/ add on opportunities with existing customers. Effectively navigate the complete renewal sales cycles including presenting the value of our solutions to all levels of prospective customers, including C-Level executives; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities. Lead insightful Quarterly Business Reviews, sharing industry trends, assessing risks and highlighting unique product features that will deepen value to customers. Log feature requests and update customer account notes in Salesforce. Identify & mitigate potential account risks; provide support ticket triaging and escalation. Support team members in navigating complex accounts by sharing proven tactics and resources. Perform other related duties as required. WHAT YOU’LL NEED:

  Significant relevant experience of customer facing/account management experience, preferably in the technology (SaaS) industry proven success managing and growing a customer portfolio; proven ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process  Proven record of consistent quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics. Experience using sales tools such as SFDC, Sales Navigator, 6Sense Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions. Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results. Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs. Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships. Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.    

  WHO YOU ARE:

  Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community. Curious. You are always learning and seeking ways to make things better. Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity. Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.   

  In all we do, our six guiding principles light the way:

  Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

  One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

  Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

  Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

  Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

  Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

   

  Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

   

  #LI-RL1

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Renewals Manager, US Public Sector
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and valu
Luxury Account Manager Rio de Janeiro (Base: RJ)
Job Description : Accountabilities : Top 10% TLA On-Trade and Special trade in Influential Power City 1. Endorsing DIAGEO's luxury culture among top TLA & Gold accounts 2. Accelerating regional N
Customer Success Technical Architect
Yext (NYSE: YEXT) helps organizations build digital experiences across any channel on our open and composable platform. The Yext Digital Experience Platform collects and organizes content to deliver
Market Manager (12-month contract)
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost ev
(USA) Senior Account Manager, Walmart Health & Wellness
Position Summary... What you'll do... Position Summary: If you have 7-10+ years of business development/account management experience and the ability to self-motivate then working at Walmart Health a
Sr. Solid Tumor Oncology Account Manager; Omaha, NE
Site Name: USA - Nebraska - Omaha Posted Date: Dec 1 2023 Oncology is a core area of intensive focus at GSK, and while much progress has been made in the past few years, more can be done to REDEFINE
Director, Professional Services
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair sho
Customer Engagement Manager - Production Animal
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on t
Client Success Manager
Dallas, TX, USA • Plano, TX, USA Req #40164 Tuesday, December 5, 2023 Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empo
Account Manager, Duke Energy
General Information: Our Hitachi Energy business is currently seeking a seasoned sales professional to serve as an Account Manager and contribute to our Utility Sales team. This position will be base
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved