Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

　　Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　This is a full-time hybrid position in Scottsdale, AZ.

　　Position Summary:

　　CVS Health is seeking a Senior Coordinator to join our team! As the NEJE Premium Billing Senior Coordinator, you will play a crucial role in our NEJE Premium Billing department. This position demands a professional adept in managing diverse aspects of premium billing operations, including member inquiries, payment plan management, member statement processing, and support for good cause reinstatements. You will be responsible for ensuring the accuracy and efficiency of billing processes, overseeing the handling of complex financial tasks such as invoice validations, and supporting autopay processes. The role requires a blend of strong financial acumen, adaptability, and excellent communication skills, making you a pivotal member of our team in a dynamic, fast-paced environment.

　　Key Responsibilities:Member Inquiry: Efficiently manage member-related tasks, including resolving Enrollment Issues, conducting invoice validations, Invalid Balance Research, and reviewing premium billing correspondence. Contribute to daily task metrics reporting.Payment Plan Management: Oversee the entire payment plan process, ensuring empathetic and thorough handling of plans, addressing any issues or adjustments.Member Statement Processing: Own the end-to-end process of member statement handling, including processing daily requests and generating statement letters in collaboration with external vendors.NEJE Good Cause Support: Actively participate in processing good cause reinstatements, quality checking case notes, generating letters, and reinstating members through our established process.Monthly Invoicing Proof Review: Conduct assigned monthly proof reviews and provide backup support to ensure accuracy and consistency in invoicing.Autopay Support: Learn and support SSA/EFT/RCD autopay processes, gradually taking on various aspects of these operations to develop proficiency in managing and executing these tasks.Required Qualifications:2+ years of experience in finance, billing, or a healthcare related field, with a focus on accounts receivable, billing, payment applications, database management, and reconciliation.Preferred Qualifications:Advanced Excel Skills: Proficiency in Excel, including VLOOKUPs and pivot tables for financial data analysis.Initiative and Independence: Self-motivated with the ability to persistently complete tasks and provide updates following initial instructions.Problem-Solving: Strong problem-solving skills, particularly in complex operational and financial contexts.Data Analysis: Experience in reviewing and ensuring the accuracy of large data sets.Database Proficiency: Moderate experience with Access databases, including running established queries and developing simple queries.Adaptability and Expertise: Proven ability to rapidly assimilate new information and develop expertise, serving as a knowledgeable resource within the department and organization.Communication Skills: Strong proficiency in written and verbal communication, including familiarity with MS Word, Outlook, PowerPoint.Organizational Navigation: Demonstrated capability to interact and manage through various levels of the organization.Operational Efficiency: Ability to thrive in a high-volume, fast-paced work environment.Education:High Diploma or GEDBusiness Overview

　　At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

　　We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

　　Pay Range

　　The typical pay range for this role is:

　　$18.50 - $34.60

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

　　In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

　　For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.