Home
/
Customer Service
/
Senior Client Consulting Managed Services Manager
Senior Client Consulting Managed Services Manager-November 2024
Quito
Nov 23, 2024
ABOUT VISA
Visa’s vision is to be the best way to pay and be paid for everyone, everywhere.
10,000+ employees
Technology, Engineering
VIEW COMPANY PROFILE >>
About Senior Client Consulting Managed Services Manager

  Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

  When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

  Join Visa: A Network Working for Everyone.

  Job Description Visa Consulting and Analytics (VCA), is the consulting arm of Visa with a simple mission of helping partners improve their performance and profitability. We are a global team of industry experts with decades of experience in the payments industry.

  Within VCA we have a dedicated service line – Visa Managed Services (VMS) with specialized experts who are routinely embedded into clients around the world to offer hands-on execution support. From our collective experience we have amassed an extensive set of best practices we leverage to help partners manage customer relationships, portfolio levers and product development.

  The Visa Consulting and Analytics team is looking for a high-performance individual to join our Visa Managed Services practice and play a key role in developing and delivering high impact projects across the Andean region. The potential candidate will proactively engage with Visa Partners and act on their behalf to enable sustainable and profitable growth ensuring that Visa is both, the preferred brand, and a strategic business partner. This role will design, implement, and manage end to end programs by combining Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, operational capabilities, best practices, and partnerships. It will also shape frameworks, design methodologies, build processes and develop any operational enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners.

  Specific duties and responsibilities for this position include but are not limited to:

  Understand our customers’ business objectives, needs, plans, and bring valuable insights 

  Identify opportunities and potential for improvement to help Visa clients in growing their business

  Develop and propose appropriate strategies and business solutions to the clients and manage the delivery of high-quality consultancy engagements in the Andean sub region

  Management of internal and external project team members, gain consensus with others and coordinate a team of consultants and subject matter experts around goal 

  Focus on successful delivery of complex projects

  This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

  Qualifications Senior level demonstrated experience in strategy / management consulting, with proven project deliveries and expertise in consulting methodologies6 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters or MBA)Excellent analytical skill set, ability to frame customer’s opportunity in financial terms, and provide recommendationsExposure to retail banking and/or payment card industry and/or merchant retail business. Knowledge of payments in general, loyalty, co-branding, digital marketing, security and risk managementProcess improvement methodologies and implementation is desirable.Innovation and/or big data and analytics (preferred but not required)Project management skills are a key requirement given that this role involves managing multiple projects with multiple stakeholders simultaneously, with proven problem-solving skillsComprehensive knowledge of data analytics methodologies and tools and the use of data insights for business growth.Excellent client relationship management skills and ability to develop a credible point of view on a variety of industry topics, acting as a trusted advisor and show thought leadershipProactive self-starter seeking initiatives to advanceExcellent presentation and communication skills (written and verbal)Experience working with data and analytical tools (Excel, SAS, SQL, Tableau, R, Python, SPSS) is a plusPM Certification and/or Scrum Master are a plusFluent in English (written & verbal), and ability to travelMBA or relevant graduate degree Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Teller PT
Employment Type: Part-Time, On-site #LI-ONSITE This Teller position starts at $15.60 per hour with an uncapped incentive opportunity based off individual performance. We also offer the following bene
Senior Technical Support Engineer
#LI-FR2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and su
Microsoft Dynamics 365 Customer Engagement, Manager
A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics
IT Client Service Owner
Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be A
Service Administrator
Service Administrator Description We are looking for a talented Service Administrator to join our team specializing in Service for our Sales and Service department at our branch in Tampa, FL. In this
Customer Business Director
Date Posted: 2023-07-02 Country: Japan Location: JPN13111: RII Tokyo Japan, 1-11-44, Akasaka, Minato-ku M/S 12 Floor, Tokyo, 107-0052, Japan Position Role Type: Unspecified Customer Business Director
Customer Service Representative-Remote
TransUnion's Job Applicant Privacy Notice What We'll Bring: We are looking for a Customer Service Support Representative to join our successful Client Services Sales team. This position will be respo
International Client Service Associate
Overview Do you want a career with a firm that's changing the industry? As an International Client Services Associate, you'll become part of our bustling International Private Client Group and focus
Call Center Representative
About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live
Client Solutions Manager, Apps & Gaming (Türkiye)
The Client Solutions Manager for Meta's Global Business Group team partners with our most strategic clients to make sure they are successful with Meta. This is an outstanding opportunity to be at the
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved