Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

　　When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

　　Join Visa: A Network Working for Everyone.

　　Job Description 1 Purpose

　　The purpose of this role is to manage all aspects of the relationship between Visa and designated clients, acquire new clients and focus on business growth and client satisfaction

　　The candidate will manage the setting direction and implementation of country business strategies objectives and plans within designated clients in order to achieve business targets

　　This will be achieved by growing the existing business and through identifying new business opportunities including the introduction and implementation of new products and services 

　　2 Principle Responsibilities Key Results Area

　　Regional Strategic Planning

　　To manage the development of the Western Africa Market strategic plan by integrating and setting priorities based on information about the markets clients business plans Visa priorities and competitor activities Identify success factors for progressive and dynamic business growth Ensure that the plan is understood and shared by specialist divisions within Visa

　　Develop Most Valued Partner MVP plan for clients and achieve business objectives of client and Visa through planned and well-executed initiatives.

　　Country Planning

　　Ensure the development of individual country plans and key account plans with corresponding tactics and actions to achieve defined goals. Ensure consistency with the regional and CEMEA strategic plans

　　Ensure that all internal weekly monthly reports are  carried out in a timely and regular fashion

　　Share purpose and objectives with staff members

　　Business Results

　　Accountable for achieving business targets through growing existing business CIFPVMV Number of Transaction and revenue and developing new business opportunities Value Added Services New payment flows Digital Push payment Visa Business Solutions etc Monitor business results of the individual countries and client banks Fintechs MNOs partners anticipate challenges and take proactive measures to accomplish country targets

　　Business Development

　　Develop maintain and cultivate close relationships with decision makers and senior management of member banks partner companies central banks and national banking associations Understand their business strategies priorities needs and business processes present to them strategic ideas and share Visa’s views on industry developments and dynamics and advise them how Visa products can impact their results

　　Be the senior Visa representative at Forums and other national Client meetings in the Western Central Africa cluster

　　Accountability for own customer satisfaction surveys

　　Market Knowledge

　　Monitor the development of the banking and financial services Mobile financial services industries across the region analyses trends and understand factors influencing current and potential business results of Visa.

　　Maintain close contacts with national organizations and central banks and be aware of any developments, which could present a threat to Visa

　　3. Strategic Nature, Mgmt Accountability, & Scope

　　The SBDM plays a critical and strategic role in ensuring Visa Incs strategic position in the market of Western Central Africa within the space of issuance and acquiring

　　Provide operational and technical leadership to manage the overall strategic relationships with decision-makers at client banks Fintechs MNOs partner companies and with central banks and national banking associations in the area. 

　　To create a greater depth of awareness of the services of Visa and the role that Visa plays in the banking industry with the objective of positioning Visa as the strategic and preferred business partner in Western Africa

　　Ensure implementation of annual goals and plans for the region.

　　4 Decision Making Complexity

　　This position is accountable for decision-making and execution of assigned programs and will drive the development of the Western Africa business

　　Responsible for account planning and submission of solutions propositions to Clients for consideration

　　Recommend strategy for securing individual Client commercial agreements

　　Develop individual business case justification for investment decisions and propose to Regional Management for approval

　　Participate in local executive marketing and operations committee meetings and provide interface between Visa and Client.

　　Manage ongoing level of Client support and manage internal and external visits by Visa staff and alliance partners with key Client personnel

　　5 Financial Organizational Scope

　　The role holder is a senior level sales leader and accountable for their Western African Clients annual Payment Revenue and Merchant Volume Targets as well as Client Engagement Survey results

　　Not directly responsible for cost center management

　　6. Reporting Relationships & Interactions

　　Based in the growing Abidjan office in Cote d’Ivoire this role reports to the Head of the Western Central Africa cluster based in the same office

　　This individual will be expected to interact effectively will all levels of Visa management and staff

　　This position will involve frequent interaction and communication with key Visa stakeholders, including financial institutions, Fintechs MNOs processors agents, merchants and vendors

　　Strong interpersonal skills are required to address on-going needs of a complex matrix organization

　　This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

　　Qualifications Based in the growing Abidjan office in Cote dIvoire this role reports to the Head of the Western Central Africa cluster based in the same office

　　This individual will be expected to interact effectively will all levels of Visa management and staff

　　This position will involve frequent interaction and communication with key Visa stakeholders, including financial institutions Fintechs MNOs processors agents merchants and vendors

　　Strong interpersonal skills are required to address on-going needs of a complex matrix organization.

　　7 Key Competencies

　　Leadership and management

　　Superior negotiation skills leading to timely and acceptable resolutions

　　Client relationship business development and management skills

　　Solid interpersonal skills and working with cross functional teams

　　Exceptional communication skills

　　Development and preparation of executive level briefs

　　Selfdirected and motivated

　　Able to work with little management oversight

　　Strategic management and creative thinking

　　Issues management skills

　　8 Required Experience education skills professional technical business

　　Professional

　　Master MBA in Business of related field

　　Minimum of 7 years experience including banking financial services Mobile Financial services Mobile Network operators sector or salesportfolio development relationship management and issuing andor acquiring

　　Proven experience at liaising negotiating influencing presenting and generally working with senior level international bankers regulators merchants media central bank regulators domestic switches third party processors and other key external stakeholders ability to do this in different markets effectively

　　Technical

　　Fluent English and French

　　Proficient in Microsoft Word Excel PowerPoint

　　Business

　　Management experience and experience of influencing managing direct and non-direct reports

　　Excellent knowledge of the Western Central African Market with sound contacts and network with key stakeholders

　　An extensive knowledge of Visa other payment systems, card products and the activities of different payment systems within the CEMEA region

　　Proven project management strategic planning and budgeting skills

　　Interpersonally credible influential in their dealings and sensitive to a multicultural environment

　　Proven experiencing of dealing with the Press and other media

　　Superior analytical skills

　　Superior written and verbal communication skills

　　Effective presentation skills

　　Ability to negotiate business agreements

　　9 Other Comments

　　General

　　Establish maintain and develop good relationships with Regional and global colleagues to share information, best practices and deliver to business goals.

　　Multicultural sensitivity and interpersonal relationship management

　　Security

　　As with all positions within Visa International the jobholder is responsible for the security of the Visa International environment and the physical security of all Visa property documentation and member information

　　Health and Safety

　　Give full support to the Companys health and safety policy and ensure that the policy is effectively implemented and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources.

　　Business Continuity

　　Give full support to the Companys business continuity policy and ensure that the policy is effectively implemented Ensure familiarity with business continuity plans and support all relevant activity

　　Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.