Senior Business Analyst

　　Equinix is the world's digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

　　We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

　　A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

　　Job Summary

　　Conducts analysis, reports and executes small projects

　　Responsibilities

　　Serve as a subject matter expert in a specific business process or domain of expertise related to Quote, Order, Termination, Novations, SFDCDetermines and applies appropriate methodologies and tools for analyzing a range of functional and/or cross-functional issues (sometimes complex or with a high level of ambiguity)Identifies process gaps and issuesAssesses impact of manual workaroundsCreates and coordinates smaller project plans and resources, executing them using appropriate tools and techniquesProven years of experience preferred in areas such as business analysis, business improvement, quality assurance, process improvement, or customer service designExperience working in customer support or contact centers, preferably in a global environmentStrong analytical and critical thinking skillsProven track record of successfully delivering solutions to challengesAttention to detail while maintaining a focus on the bigger picture and purposeEffective problem-solving abilitiesAbility to influence and make an impactExcellent presentation skillsWorks with stakeholders to gain alignment through implementation and post-implementation stagesCommunicates team progressCreates scope, project charter and stakeholder analysisApplies appropriate project management skills and best practices including Lean Six SigmaIdentifies and manages risks and issues Cost/Benefit Analysis and MonitoringAnalyzes pre and post implementation resultsSupports in providing necessary feedback, guidance and/or advice to junior team members and internal staffUpdates process and procedural documentation • Completes post deployment analysis, monitoring and controlAssesses post project benefits and success Reporting and Metrics: • Status reporting providing periodic project updates, highlighting risks, issues and concernsCreates and publishes dashboardsPerforms ad-hoc reporting Alignment, Consistency & PrioritizationSupports in making changes to enable customer benefitsAssesses priority based on fit to agreed organizational criteriaRecommends alternative solutions, escalating to more senior membersObtains, creates and documents business requirements engaging multiple stakeholdersWorks with the BSA's and Dev. team on solution design and developmentAssesses solutions from multiple anglesReviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirementsPartners with stakeholders to analyze, define and document business processes within and across functional areasManages stakeholder expectations within and/or across functionsIdentifies and proactively includes correct stakeholders and communications effectivelyEscalates to resolve complex stakeholder issues TestingMay perform user acceptance testingMay be responsible for ensuring User Acceptance Testing is fully planned and executedDevelops and assigns test casesIdentifies testing resourcesAssesses testing progress

　　Qualifications

　　5+ years experience in related field preferredBachelor's degree preferred

　　Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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