Our story

　　At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

　　 Our Values:

　　 Champion People - be empathetic and help create a place where everyone belongs.

　　 Grow with purpose - Be inspired by our higher calling of improving lives.

　　 Be Alight - act with integrity, be real and empower others.

　　It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　As a Senior Benefits Relationship Manager, you will be seen as a problem-solver and will bring innovative solutions to our client. You will work closely with the client and their partners to consult on and administer benefits to their population. You will bring with you benefits experience including Medicare and claims resolution. You will work closely with the client on complex and challenging benefits to ensure that client intent is met, that the benefit can be properly administered. You will also take the lead to develop new benefit capabilities, triage critical and complex issues, maintain critical policies, procedures, and work instructions, implement benefit process improvements, and participate in calls with the client and other benefit partners. This role will be responsible for all aspects of delivery to ensure client satisfaction. The Senior Benefits Relationship Manager will understand key HW domain fundamentals, possess extensive benefits knowledge including Medicare plans and rules and act as a main contact for client interaction.

　　 Project Delivery Management:

　　Ability to exercise solid processional judgement in analyzing business issues and exploring resolution options and the ability to define problems, collect data, establish, facts, and draw valid conclusions.Manages the team with focus on project delivery and continuous improvement.Work with high profile participants, carriers, and other client vendors to resolve complex claim and access to care issues.Owns communication of escalations, risks, issues (including E&Os), and priorities across external and internal stake holdersDemonstrate solid understanding of client urgency and attentiveness to timeline requirements with the ability to work in a dynamic and changing work environment with quick turnaround.Effectively consults with clients on core delivery and new projects.Manage relationship by working directly with all levels of client contacts, attorneys, and high-profile participants.Implements and monitors standard operations practices for the client; adherence to and guides team on the use of best practices, improvement plans, and adjustments to operations staffing.Manages Customer Care resources to provide seamless participant resolution support with a focus on participant experience.Performs all assigned weekly, monthly, quarterly, and annual tasks.

　　 Quality Management:

　　Sets quality expectations and goals, collaborating with the team and other groups where appropriate. Identifies process and training improvements and manages projects with a focus on quality.Review teams' day to day work to ensure high quality delivery and avoid errors and escalations.

　　 Leadership:

　　Manages a group of colleaguesBuilds relationships, assesses performance, provides career and development coaching, and improves colleague engagement.Living the Alight Core Values: People Matter, Excellence Every Day, Think Forward, Act Now and Be Real

　　 Preferred background and skills

　　Bachelor's degree preferred or equivalent work experience.Ability to quickly master and apply new concepts.Project and client management experienceStrong analytical, problem-solving, and organizational skillsExcel - intermediate to advanced skill levelExcellent verbal, written, and interpersonal communication skills and the ability to facilitate effective

　　conversations with client and internal team.Health Welfare benefits experiencePrevious managerial experience

　　 Flexible Working

　　So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

　　Benefits

　　We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

　　At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

　　Diversity Policy Statement

　　Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $69,700.00/year (for full time employees) and the estimated maximum base salary for this role of $110,600.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.