C.H. Robinson is looking for a Senior Account Coordinator. As Senior Account Coordinator you will be responsible for building customer relationships at a high level, ensuring the execution of day-to-day customer commitments are achieved within a specific portfolio of customers. As the primary customer support contact, the Senior Account Coordinator resolves issues, drives continuous improvement and articulates customer value across internal stakeholders. Employees in this role understand CH Robinson's position in the industry, have in-depth customer knowledge and leverage this knowledge to successfully advocate for the customer. The Senior Account Coordinator is a critical role on the account team focused on long term retention of customer partnerships.

　　DUTIES AND RESPONSIBILITIES

　　The duties and responsibilities of this position consist of, but are not limited to, the following:

　　Customer Experience:

　　Serves as the customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate Establishes contacts and builds relationships at multiple levels and in multiple departments internally and within the customer organization Coaches the customer on daily modal decisions and questions to ensure freight is properly executedLeverages Sales persuasion to retain and grow the business by listening to customers and effectively implementing creative order to cash solutions to the customer Understands the market conditions impacting supply and demand, effectively communicates changes to customers and adjusts pricing to win and ensure sustainable profitability Ensures quality execution against expectations, identifies issues and implements solutions applying the appropriate sense of urgencyReviews internal and customer data inclusive of customer aligned KPIs for quality and accuracyEngages customer with a focus on process improvement aligned to internal and external quality metricsManages conflict and navigates difficult conversations with the customer using tact and diplomacyUnderstands negotiated payment terms and processes and helps to facilitate timely invoicingConnects with and influences internal and external parties to work through and resolve competing demands in the best interest of the customer and C.H. RobinsonParticipates in the creation of SOPs in partnership with Account Management resources to meet customer service expectationsEnsures day to day service delivery aligns with account strategy and KPIsCollaborates and communicates with partners on the capacity/product/supply teams regarding customer needs, issues and solutions in order to meet customer expectationsContributes to account planning through proactive communication of operational insights to account management teamIdentifies new opportunities for Account Management team by understanding the competitive landscape and fostering customer relationshipsProactively leverages existing customer relationships to maximize freight opportunities and increase wallet share Accountable for internal carrier offer management

　　Execution:

　　Oversees service delivery on assigned accounts, perception management and retention of accountsRegularly communicates with customers to provide updates related to exception management in a timely mannerCollaborates with operations teams to effectively standardize tasksLeverages operations teams to execute process effectively and efficientlyUnderstands market conditions and competitive landscape in order to prioritize and communicate the needs of the customerShares customer specific data, requirements and expectations with internal resources in order to manage exceptions and resolve issuesStays informed of changes within the customers' business, industry and sector through regular customer communicationReviews volume and service performance reports and makes recommendations adjustments to keep commitments for awarded freight Observes, prioritizes, and communicates daily needs of accounts by delegating operational related activities based on customer needsCommunicates with capacity teams to ensure coverage is in place by prioritizing daily customer needsCreates solutions for exception management including customer expectations and incomplete order informationSite Specific: Owns results of assigned area of responsibility

　　Process Improvement:

　　Challenges status quo in areas of the business that are less efficient and may be candidates for automationRecommends, implements and evaluates changes based on market conditions of identified customer patterns, appropriate mix of mode utilization and account KPI with the goal of increasing volume opportunitiesAccountable for identifying process improvements for the benefit of CHR and customer accounts, creating consistent service across all touch pointsOther duties or responsibilities as assigned according to the team and/or country specific requirements

　　QUALIFICATIONS

　　Required:

　　High school diploma or GEDMinimum 1 year of experience in an Account Coordinator roleAbility to travel up to 10%Site Specific: Fluent in Spanish and English (written and verbal)

　　Preferred:

　　Bachelor's degree from an accredited college or universityBasic proficiency in Microsoft Office Suite of programsDemonstrated communication, decision making and problem-solving skillsAttention to detail and ability to navigate ambiguityValues a diverse and inclusive work environment

　　Disclaimer:

　　This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

　　Equal Opportunity and Affirmative Action Employer

　　C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

　　Benefits

　　We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

　　Why Do You Belong at C.H. Robinson?

　　Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

　　As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

　　A Day in the Life