The main goal of the Security Operation Specialist I position is to maintain situational awareness, gather information from internal and external sources, coordinate incidents with security leaders and intelligence analysts, and disseminate information for priority matters. This job will interact with customers, law enforcement, external parties, and employees at all levels of the organization.

　　Actively and consistently support all efforts to simplify and enhance the customer experienceInitiate incident management for incidents under the authority of Corporate SecurityReceive information on multiple platforms, assess situation to ensure pertinent requirements are gathered and make informed decisions quickly to initiate appropriate actions during stressful situationsCommunicate with security leaders to coordinate the initiation of incidents in case management systemDocument information and actions taken in case management systemSupport security personnel by providing additional information through research of internal and external systemsPrepare and disseminate security products at the request of security leadersMaintain situational awareness of ongoing incidents and events by monitoring internal systems and external open source systemsProvide direct and indirect support to security personnel as needed throughout the duration of the eventMonitor access control systems and surveillance cameras and investigate alarms and incidentsMonitor external open source platforms for physical security threats to Charter assets and initiate incident management when appropriate.Support all Charter business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the PSOC, whether security related or notConduct special projects and assignments in support of the PSOC and Corporate Physical Security operationsPerform other duties as requested

　　Required Skills/Abilities and Knowledge

　　Ability to read, write, speak and understand EnglishSelf-starter and motived to address all issues and incidentsAbility to manage multiple priorities simultaneously, working efficiently and effectively under tight deadlines and in a stressful environmentEffective research and analytical skillsEffective information management skillsAbility to assess issues and solve problemsAbility to work independently and as part of a teamEffective documentation and written communication skills with the ability to prepare executive level situational reportsEffective oral communication skills with the ability to present incident details in a clear and concise manner to regional security leaders and executive level managementEffective computer proficiency in Microsoft office applications, GIS systems, and other open source search engines and applicationsKnowledgeable on computer hardware and software applicationsDetail oriented, able to multi-task in stressful situations

　　Required Education

　　Associate's degree or equivalent experience

　　Required Related Work Experience and Number of Years

　　Equivalent military / law enforcement /security operation center work experience - 3+

　　GSE330 2023-25742 2023

　　Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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