Position: Customer Service RepresentativeLocation: 2929 E. Corona Rd. Onsite- Tucson, AZTerms: Full-timePay: $18/hr

　　Join Team AloricaAt Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.Job SummaryAs part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.Responsibilities- Assist customers with issues and concerns they are experiencing during the use of the product and/or service- Document call-related information for auditing and reporting purposes- Maintain and update customer information as necessary- Upsell current customers on new or enhanced services

　　JOB REQUIREMENTS- Minimum Education and Experience:- High School Diploma or GED required; college degree preferred- Customer service experience a plus- Phone-related customer service a major plus- Familiarity with Microsoft Windows, Word, and Excel applications- Bilingual language skills a plus- Knowledge, Skills and Abilities:- Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time- Ability to use phone and computer systems- Excellent oral and written communication skills- Strong listening/comprehension skills- Ability to stay composed and objectiveWork Environment- A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off- Constant usage of phone and computer systems

　　Physical DemandsConstant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

　　Benefits- Health, dental, and vision coverage/HSA- PTO- Paid holidays and sick time- Optional daily pay or weekly pay- 401K retirement plan- Leadership programs- Paid training and tuition reimbursement- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies- Employee assistance program- Additional voluntary benefits

　　Next Steps1. Place an application2. Complete your online assessment3. Our team will review your application4. If selected to move forward, our team will follow up directly

　　DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.