Become a part of our caring community and help us put health first

　　The Care Management Support Professional 1 [Wellness & Information Navigator (WIN)] contributes to administration of care management. The individual in this role provides non-clinical support to the assessment and evaluation of enrollees' needs and requirements to achieve and maintain an optimal wellness state by guiding enrollees and their families toward and facilitate interaction with resources appropriate for the care and wellbeing. This role's work assignments are mostly straightforward and of moderate complexity. The Wellness & Information Navigator is a regionally based role.

　　Position Responsibilities:

　　Find community-based support to meet enrollees' transportation, food insecurity, education, and employment needs, in addition to other SDOH needs

　　Support Care Managers and Community Health Workers to find appropriate community resources to address SDOH needsLiaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for enrollees to community-based services and programs and to foster integrated efforts among all partiesHandle calls from Enrollee Services for callers who require resources and who are not participating in Care Management; can refer enrollee to Care Management after initial resource assistanceAssist with health screening process, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services, as neededServe as a key knowledge source for community services and information for enrollees and other Humana associatesImplement community assessments to identify community resource gapsMonitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherenceSupport enrollees' self-management skills through the provision of culturally appropriate health education and health coachingAttend Humana community events to connect with enrollees and provide education on care management servicesBuild and maintain relationships with providers and community resources to support enrollee identification and referrals

　　Required Qualifications:

　　Minimum two (2) years prior experience working with community resources, community health agencies/social service agencies (Area Agency on Aging, DME providers, Meal on Wheels etc.)Prior experience with Medicaid, Medicare or dual eligible populationsExperience with health promotion, coaching and wellnessExceptional communication & interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.Decision making skills regarding own work approach/priorities, and work assignments, standards and resourcesAbility to multi-task and work in a very fast-paced environmentStrong understanding and respect of all cultures and demographic diversity.Strong written communication skills.Strong advocate for members at all levels of care.Proficient in Microsoft Office Programs specifically Teams, Excel, PowerPoint, Outlook and Word.Must reside in OhioOccasional travel to office for staff meetings, training, etc.

　　Preferred Qualifications:

　　Associate's degreeRelated clinical licensure or certification preferredKnowledge of community health and social service agencies and additional community resourcesPrevious experience with electronic case note documentation and experience with documenting in multiple computer applications/systemsBilingual (Spanish, Somali or other)

　　Additional Information

　　Scheduled Weekly Hours

　　40

　　Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

　　Equal Opportunity Employer

　　It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.