Title : Salesforce Business Analyst

　　About Wipro Limited:

　　Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Our Salesforce experts combine experience design, industry solutions, multi-cloud cross-platform engagements, legacy modernization, and digital integration to help our clients simplify their transformation roadmap, accelerate their transition to the new, and enable them to create what matters. Wipro is recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, with over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

　　Roles and Responsibilities:

　　• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.

　　• Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.

　　• Work with existing SFDC Architects to implement SFDC Service functionality.

　　• Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management

　　• Perform configuration /system changes to meet business requirements as needed.

　　• Ensure proper level of testing and documentation is completed for all work.

　　• Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects

　　Competency Requirements:

　　Competency is based on: education, training, skills and experience. In order to adequately perform the responsibilities of this position the individual must:

　　1. Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience

　　2. 5-8 years of experience in supporting Field Service and Customer Support Business Functions.

　　3. Supporting users in a medical device company desirable

　　4. 5-8 years of direct "Hands-On" experience with Salesforce.com Field Service Management, Case Management and/or Call Center.

　　5. Possess a strong business and customer/client focus.

　　6. Experience and knowledge of Salesforce.com and SAP integration.

　　7. Ability to interact and influence variety of users and senior management.

　　8. Ability to work independently and manage projects independently.

　　9. Ability to work directly with and manage consultants.

　　10. Experience with deep understanding of IT Applications and Technology

　　11. Strong problem solving and analytical capabilities

　　12. Excellent written and verbal communication skills

　　13. Very strong collaboration, negotiation, and influence capability required

　　Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

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