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　　What We'll Bring:

　　Customer Service (CS) Sales Support Overview: Customer Service Support Representatives are tasked with managing various touch points of the customer experience life cycle. From sales leads looking to gather information on the products and pricing that we offer, to onboarding potential customers as well as servicing established customers. The customers that we interact with varies based on complexity of the relationship and the customers 'needs. The position will be responsible for performing all duties associated with in-house customer service and sales support, general office and administration efforts. You will interact and act as a liaison between various internal departments and external parties to resolve customer and sales related questions and problems.

　　What You'll Bring:

　　1-2 years of experience in a call center, sales, product support, or clerical/administrative work. Collaborative customer service skills, including attentive listening skills and the ability to articulate customer wants/needs and interact with individuals at all levels, both internally and externally. Flexible to work independently and as a team player to resolve issues.

　　Impact You'll Make:

　　1. Answer and respond to incoming calls and SF tickets from customers and sales associates, working to resolve questions and problems independently.

　　2. Provide basic technical support and act as a liaison between the customer, internal departments and software vendors.

　　3. Review requests from sales via SF tickets for completeness and accuracy, ensuring documents are completed, signed and included. Submit for processing and ensure QA is conducted on these transactions,

　　4. Perform routine account maintenance including name and address changes, subscriber codes, product activations and cancellations, accounts receivable adjustments, miscellaneous billing forms and changes to pricing groups.

　　5. Perform data entry, compile data reports and special projects.

　　TransUnion Job Title

　　Rep I, Sales Support