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Sales Specialist, Customer Experience
Sales Specialist, Customer Experience-October 2024
Kallang
Oct 30, 2024
About Sales Specialist, Customer Experience

  Want to be a part of our team?

  The Sales Specialist role is a quota-bearing sales persona and the purpose is to primarily pursue and land qualified leads identified by the Client Management team and Lead Generation Representatives. The Sales Specialist will identify new opportunities from a selection of existing accounts, and present solutions, value propositions, partner configurations, cost structures and revenue models to the client that meet their needs. The SS will work directly with clients at a variety of levels, as well as internal subject matter experts.

  A substantial amount of time will be spent on engaged selling or supporting the sales process in partnership with Client Managers. Contribute to the pre-sales process by working with pre-sales architects to create the best solution design for the client.

  Building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories will be a core focus of this role.

  Working at NTT

  The Sales Specialist role is a quota-bearing sales persona and the purpose is to primarily pursue and land qualified leads identified by the Client Management team and other respective teams. The Sales Specialist will identify new opportunities from a selection of existing accounts, and present solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their needs. The Sales Specialist will work directly with clients at a variety of levels, as well as internal subject matter experts.

  A substantial amount of time will be spent on engaged selling or supporting the sales process in partnership with Client Managers. Contribute to the pre-sales process by working with pre-sales architects to create the best solution design for the client.

  Building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories will be a core focus of this role.

  Responsibilities

  Domain and industry Subject Matter Expert

  Maintain Subject matter expertise in a technology domain, multiple domains or solutions set

  Support the closure of sales based on technology domain knowledge

  Address the technology conceptual challenges during the sales process

  Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients

  Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market

  Contribute to the knowledge base of NTT Ltd’s solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams

  Work with relevant technology vendors and ensure a deep understanding of their solutions and how they can contribute to our own solutions set

  Client interaction and engagement, and understanding

  Uncover and understand client business goals

  Articulate the solution/deliverables that the client requires, as opposed to the products that they need to buy

  Articulate our value propositions throughout all steps in the sales process

  Conduct functional gap analysis and address business issues raised by clients

  Prepare and conduct client workshops and presentations

  Establish relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets

  Use understanding of the client’s business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client’s need

  Opportunity identification and closing sales

  Be able to spot new sales opportunities within an account and work with the sales teams to drive them to closure

  Pursue and land qualified leads identified by the client managers and other lead generation sources

  Work alongside Client Managers to support the sales process, position technology solutions, and close the deal

  Execute on the sales strategy

  Support the wider territory sales plan and execute the sales strategy, and based on that define your own plan for your solution to achieve your sales targets

  Develop and maintain clear account plans for appropriate clients and targets

  Discover, forecast, and run opportunities in the medium and long-term

  Defining deals

  Scope and document solutions to meet customer requirements

  Identify, assess and highlight client risks that could prove detrimental to the client’s organization and credibility

  Supporting the Sales process

  Collaboratively work with sales teams, especially Client Managers, to successfully close the deal

  Partner with internal teams to ensure the scope of work and proposals are tracked and managed

  Work closely with other in-territory counterparts and matrix teams to achieve the shared goal of growth

  Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans, and account plans to drive the sales process

  Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders

  Knowledge, Skills, and Attributes Required

  Demonstrate success in achieving and exceeding sales and financial goals

  Mastery in developing and encouraging meaningful customer relationships up to C-level, particularly CFO’s and CPO’s

  Delivery of engaging sales presentations.

  Proficiency in team selling approach

  In-depth knowledge of competitors and ability to apply competing successful sales strategies

  Ability to define sales strategy

  You will have a client-centric approach, able to understand customer problems and find best-fit solutions

  Flexible to adapt quickly to short, new missions or urgent deadlines

  Negotiation skills to craft solutions that are beneficial to customers, partners, and NTT overall

  Strong business acumen

  Client Engagement and management Skills

  Sales Solution Skills

  You are a phenomenal teammate, you know how to drive sales teams and collaborate with them

  Required experience

  Solid sales experience in a technology or services environment

  Sound understanding of IT Managed Services environment

  Demonstrable experience of solution-based selling with a proven track record of sales over-achievement

  Prior experience in selling complex solutions and services to C-Level clients

  Experience in resolving a wide range of issues in creative ways to meet targets and objectives

  Strong experience in networking with senior internal and external people in the specialist area of expertise

  Expert level capability and the ability to work independently with little instruction on day-to-day workload

  Required Qualifications and Certifications

  A Degree in a Technical or Sales field is preferred but not essential

  Negotiation Skill methodologies such as Scotworks

  Solution Selling/SPIN skills

  Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or latest equivalent are also desirable

  Skills Summary

  Account Planning, Cloud Solutions, Customer Experience (CX), Employee Experience, Online Customer Support, Planning Operations

  What will make you a good fit for the role?

  Remote Type :

  Equal Opportunity Employer

  NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

  Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

  Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

  We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

  You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

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