Zendesk is looking for a driven and Associate Sales Operations Analyst to join our high-performing Go-to-Market (GTM) team! At Zendesk, you will have a major impact on the growth and direction of the North America Enterprise, Mid-Market, and Commercial business. You must have a growth mindset, love to collaborate with high caliber teammates, and be passionate about driving positive change.

　　As a key member of the GTM Operations team, your mission will be to work with Sales Operations leadership to accelerate sales cycles and deal closure by manipulating large data sets that produce insights into sales performance. Sound exciting? We'd love to talk!

　　Responsibilities:

　　Become the team expert on Zendesk data fields and sources to support Sales and Sales Operations leadership on where to focus time and resources.Document and maintain a report & dashboard repositories used internally by Sales Operations and the Sales organization.Provide visibility and performance tracking (health of business reviews, sales efficiency/productivity metrics, quarterly business review data cubes, etc) on a regular cadence to Sales Operations leadership.Assist Sales Operations in annual GTM planning (territory carve, quota setting), building and maintaining the data infrastructure necessary for Sales planning purposes.Contribute to special projects, using your analytical and presentation skills to use data to inform decisions impacting the Sales and Sales Operations teams.Own administrative data related tasks, working with Global Sales Operations and IT teams to automate as many as possible.

　　Requirements:

　　Bachelors Degree in Computer Science, Statistics, Mathematics, or Data Science2+ years coding experience querying and scoping data using SQL (BigQuery preferred)2+ years using technical business tools: Excel/Gsheets (pivot tables, advanced formulas such as index/match, charts/graphs)1+ years using Business Intelligence tools (Looker, Tableau preferred)Organized and excellent at time management and prioritization.Effective, clear, and concise verbal and written communication skills.A penchant for customer service, patience, and resourcefulness.Prioritizes self-improvement and professional development.

　　Preferred Qualifications:

　　Strong knowledge in the following fields: machine learning, data visualization, statistical modeling, data mining, and information retrievalCertified in Business Intelligence tools such as Google Looker, Tableau, or similar1-2 years of strategy & operations experience in Operations, Finance, Data Science, or Analytics functions

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　　Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.