If you have a solid software or SaaS sales operations background and are looking for a unique opportunity, then look no further my friend! Maybe you are part of a bigger organisation where you feel your efforts are diluted or you feel that everyday is the same?

　　At Zendesk you have the chance to be a real hero in the eyes of many, where you work closely with the business, own the insights that make their business work and see the value that youre delivering in real time.

　　As a Sales Operations Analyst on the Go to Market Operations team at Zendesk, you will report directly to the VP for Sales Operations in EMEA and work cross-functionally in the EMEA region to improve the productivity of the sales development teams.

　　Zendesk is a rapidly growing company with an amazing culture. You will be working with smart and driven individuals focused on delivering high impact projects.

　　Ideally you must be detail-oriented, data-driven, and have excellent analytical skills. Knowledge of Sales, Sales Development functions and/or marketing operations experience will be required.

　　Responsibilities:

　　Front-line support for Sales leadership, solving queries and problems in a timely and efficient mannerIdentify opportunities to improve business processes; generate functional requirements documentation and work cross functionally to define and deliver process improvementsMonitor data and performance of sales and marketing activities to identify trends, gaps, and opportunities; identify, highlight and resolve data quality issuesParticipate in high priority projects including strategic planning, territory optimisation, quota planning for the Go to Market teamsPartner closely with the Go to Market leadership team to accelerate the lead cycle and create opportunityAnalyse KPIs and metrics to identify trends and data-driven insightsAd-hoc work as required by Go to Market or Sales Operations leadership

　　Desired:

　　At least 2 years experience in a sales or business operations / Analytics roleHigh Salesforce.com aptitudeExperience with using a business intelligence toolProficient in Excel or Google sheetsExperience of using SQL and/or Google BigQueryExcellent English (written and verbal communication)Either French / German / Spanish language would be great but not essential

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.