Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

　　When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

　　Join Visa: A Network Working for Everyone.

　　Job Description This is an individual contributor operational role, to provide support with respect to implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa. The jobholder will enforce important programs promoting the integrity of Visa transactions. The position will be primarily accountable for investigating Visa Rule violations in the US and Canadian markets originating from both consumer and client complaints and targeted Visa compliance programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management leadership with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise. 

　　The jobholder works independently under limited supervision. The compliance issues are often difficult and mildly complex in nature.

　　Essential Functions

　　The jobholder will ensure that clients are compliant to the rules. They will monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action.  The primary focus is to bring Clients into compliance with the Visas rules & the role is also responsible for negotiating compliance action plans with Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client businesses and the feasibility of suggested remedial action. 

　　The role is responsible and accountable for:

　　Ensuring that Clients are compliant to the rules and to monitor, investigate and validate the compliance status of Clients a pre-determined volume of cases to a pre-set Service Level and where necessary to pursue corrective, and negotiated action, with the Clients to bring them into compliance following the rules as appropriate.  Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.Tracking and control of Compliance actions plans as submitted by Clients and ensuring they are tracked to resolution.Ability to be flexible and support special projects as neededEstablish and maintain relationships with key Clients and other entities as it relates to the responsibilities of the Visa Rules Management team. Participate in activities in relation to inquiries or actions plans as requiredResponsibility and accountability for the execution of the Visa Rules Management procedures, as developed and updated over time as the function progresses This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

　　Qualifications Basic Qualifications

　　2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)Fluent English speaker and writer, multi-lingual capability is a plusExcellent interpersonal, lobbying and communication skills (written and verbal)Ability to effectively work under pressure, be proactive and self-challenging when dealing with challenging compliance issuesStrong analytical and reporting skillsKnowledge of general auditing and compliance procedures and functionsFully computer literate in MS Word, MS Excel, MS PowerPoint, MS OutlookGood writing, editorial and authoring skills to convey complex topics in plain EnglishExcellent attention to detail in developing compliance plansRespond resourcefully to new priorities and challengesBe action orientated and be prepared to act responsibly with limited informationApply sound business analysis to limit the downstream impact of decisionsContinually attain industry knowledge, practices, concepts and strategiesDemonstrated knowledge and ability to evaluate business compliance and adherence to relevant standards and able to make sound, rationale judgements and recommendations in carrying out compliance activity Preferred Qualifications

　　3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels, including strong written and verbal communications skillsStrong analytical aptitude and demonstrated track record of working with data to develop business oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisionsProven project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international levelExperience gathering business requirements and translating needs into successful deliverablesExcellent research and analytical skillsAbility to set priorities and manage expectations, and work both as part of a team and independentlyVisa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network rules.Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body. Knowledge of the Visa Rules highly desired Additional Information Work Hours: Varies upon the needs of the department.

　　Travel Requirements: This position requires travel 5-10% of the time.

　　Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

　　Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

　　Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

　　U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 83,300.00 to 106,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.