Job Description

　　Position Summary

　　The purpose of this role is to ensure that the policies and regulations governing the issuance of individual credentials for the provision of, or the completion of, passenger vehicle and motorcycle skills testing are implemented in a manner that promotes public safety on Massachusetts roadways while facilitating fair and efficient business practices.

　　Duties and Responsibilities

　　Responsible for regulatory oversight of passenger and motorcycle road skills testing, management of third-party road skills testing vendors.Such oversight will include regular interaction with the industry business partners to foster relationship management and oversight of services delivered. Ensure that applications for credentials under this department are provided equitable access to services, are processed accurately, and with fair adherence to suitability standards. Standard operating procedures and policies are reviewed and revised annually, are published and are maintained in an electronic format to manage version control. Annually, SOPs and policies should be distributed to employees and reviewed in detail to communicate expectations and confirmation of department procedures. Establish performance goals and metrics for availability of road test appointments and access to priority time sensitive customers who need a competency skills test.Establish performance goals and metrics for pass/fail/reject road test results while promoting both safety and efficiency.Accountable for electronic road test scheduling service, the customer experience and journey using this tool and overall performance of the scheduling service and any associated transactions. Track and monitor road test operational data to monitor the program performance against goals and individual employee performance against expectations.Track and monitor operational data to monitor adherence to Standard Operating Procedures and Policies as well as closely monitor program risks and issues to identify potential fraudulent trends or practices and implement measures to eliminate, mitigate and monitor risks/issues.Determines the allocation of resources to provide road skills testing program services to the general public and professional driving schools. Active engagement with the professional driving school industry and the Motorcycle Rider Education Program to promote implementation of best practices in road skills testing, driver education training and delivery of customer services that promote safety.Responsible for the Road Test Program content on the RMV website and any associated program documents. Ensure accurate information is provided, business process/customer journey is described, and information about how to submit a concern, complaint, or compliment on the RMV website.Plan and execute program reviews of the road skills program, benchmark best practices for road skills testing against peer jurisdictions and implement programmatic updates.

　　Pre-Hire Process

　　Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position. A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.

　　About MassDOT

　　The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth's residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT's inclusive culture and career opportunities can be found at mass.gov/massdot-careers.

　　MassDOT's divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

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　　Qualifications

　　Minimum Entrance Requirements

　　This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

　　All job applications must be submitted online through MassCareers to be considered. Current MassDOT employees should use their internal MassCareers account to apply.

　　Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

　　Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

　　Substitutions:

　　I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

　　II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

　　III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

　　IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

　　Comprehensive Benefits

　　When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

　　Want the specifics? Explore our Employee Benefits and Rewards!

　　For questions regarding the job posting, please email LaTanya Wood at [email protected]. For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722. For a disability-related reasonable accommodation or alternative application method, call The Diversity Officer, Derrick Mann 857-368-8541.

　　An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

　　The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.