About the Role!

　　The roles and responsibilities of an ASR team member offer an outlet for inquisitive minds. Risk investigation which is the predominant task of the team calls for analytical thinking, a creative approach to understanding fraud patterns, and interpersonal communication skills to remain relevant from time to time.

　　The most exciting and worthwhile challenges faced by ASR involve detecting and preventing account takeovers and financial losses on user accounts.

　　The feeling of facilitating an earner from continuing to benefit from the platform and preventing losses of a spender adds to overall job satisfaction at ASR.

　　What will the candidate do:

　　Work on risk investigation, detecting fraud patterns, and generating valuable insightsProvide accurate, valid, and complete information by using the right methods/tools.Independent decision-making and readiness to work in a bold and target-based environmentAble to multitask and meet responsibilities through the achievement of targets on a weekly/monthly basisAble to suggest and make recommendations for process improvements/changesConduct high-priority investigations requiring subject matter expertisePitch into team effort by accomplishing related results as neededMaintain focus on data integrity and producing work of the highest quality

　　Basic Qualifications:

　　Clear communication: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate useful insightsExploration: The ability to self-serve, investigate, and get the data we require will make you much more effective in this role. A Self-starter demeanor is what we are looking forAttention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strengthProblem-Solving: Strong problem-solving skills, Excel skills, and ability to make independent decisions

　　Preferred Qualifications:

　　Minimum 1 year of customer support experienceOutstanding written and verbal communication skillsExperience working in a highly meticulous environment, demonstrating a high degree of diligence and accountabilityExperience taking care of different risk, safety or compliance teams and having a good understanding of Fraud is idealPassion for driving quality and process improvement. Confident in presenting feedback and findings to partnersProficiency in productivity tools (email, calendar), Google Suite, or Microsoft Suite (Excel, PowerPoint)Proficiency in Bliss/BlissNxt and Investigations Workbench is preferableStrong teamwork skills towards a shared sense of purpose

　　Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

　　Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

　　We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

　　Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].

　　We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

　　Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

　　*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].