About the Role!

　　The candidate is responsible for identifying gaps in support and customer experience. How? By supervising task completion to maintain business flow; and supervising support responses to ensure accurate mechanics are followed; support is offered by providing resolution to the rider or driver's issue; identifying dissatisfaction reasons; and identifying strengths and weaknesses of individual performers.

　　What will the candidate do:

　　Work on the following four factors: relevance, responsiveness, privilege, and confidentialityProvide accurate, valid, and complete information by using the right methods/tools.Independent decision-making and readiness to work in an ambitious and target-based environmentAble to multitask and meet responsibilities through the achievement of targets on a monthly basis.Able to suggest and make recommendations for process improvements/changesConduct high-priority investigations requiring subject matter expertiseContribute to team effort by accomplishing related results as neededMaintain focus on data integrity and producing work of the highest quality

　　Basic Qualifications:

　　Clear communication: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate useful insights

　　Exploration: The ability to self-serve, investigate, and get the data we require will make you much more effective in this role. A Self-starter demeanor is a must!

　　Attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength

　　Problem-Solving: Strong problem-solving skills, Excel skills, and ability to make independent decisions

　　Preferred Qualifications:

　　A bachelor's degree from any field is preferredProficient in English both reading and writingExperience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountabilityOutstanding written and verbal communication skillsOutstanding reading and interpretation ability, attention to detailPassion for driving quality and process improvement. Confident in communicating feedback and findings to partnersProficiency in productivity tools (email, calendar), Google Suite, or Microsoft Suite (Excel, PowerPoint)Strong collaboration skills towards a shared sense of purpose

　　Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

　　We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

　　Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

　　*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].