About the Role!

　　The candidate is responsible for identifying gaps in support and customer experience. How? By supervising task completion to maintain business flow; supervising support responses to ensure the accurate mechanics are followed; support is offered by providing resolution to the rider or driver's issue; dissatisfaction reasons are identified; and by identifying strengths and weaknesses of individual performers.

　　What the Candidate Will Need / Bonus Points

　　---- What the Candidate Will Do ---

　　Work on the following four factors: relevance, responsiveness, privilege, and confidentialityProvide accurate, valid and complete information by using the right methods/tools.Independent decision making & ready to work in an ambitious and target based environment.Able to multitask and meet the responsibilities for the day by achievement of targets on a monthly basis.Able to suggest and make recommendations for process improvements/changes

　　---- Basic Qualifications ---

　　Clear communication: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate useful insightsExploration: The ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter demeanor is a must!Attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strengthProblem Solving: Strong problem-solving skills, Excel skills, and ability to make independent decisions

　　---- What the Candidate Will Do ---

　　A bachelor's degree or equivalent experience from any field is requiredWork experience in customer-centric industries is preferredExtensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred

　　We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

　　Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

　　Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].

　　We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

　　Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

　　*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].