Every great story has a new beginning, and yours starts here.

　　Welcome to Warner Bros. Discovery... the stuff dreams are made of.

　　Who We Are...

　　When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

　　From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

　　Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

　　Your New Role

　　The primary purpose of the role is to support the Manager in leading the team at The Harry Potter Shop at Heathrow Terminal 5 to deliver exceptional customer service to all passengers, by utilising interpersonal skills, a passion for the brand, and in-depth product knowledge. To assist and, where necessary, deputise for, the Store Manager with the day-to-day operations of the store including scheduling, sales analysis, and commercial reporting. To lead a team of Retail Assistants by setting a great example for customer service, etiquette, and shop presentation. The role of Team Leader requires being on your feet for 8 hours per day, manual handling, and working in an exceptionally fast-paced environment.

　　What's in it for you?

　　£14.00 per hour28 days holiday (pro rata)GymPassExclusive access to our Screeners App, with our exciting Warner Bros. and HBO contentDiscount towards tickets within the tourFree tickets for our nearest and dearest, on selected days (up to 8 tickets)Option to join our pension and private healthcare schemes

　　Your Role Accountabilities...

　　Conducting daily team briefs to set the team up for their shift.Setting sales targets and reporting sales figures; motivating team toward achieving them.Training staff: new starters, or existing staff on new policies/procedures.Scheduling: making monthly rotas and daily deployment plans.Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.Cash handling and management: daily cashing up, banking and currency exchange.Replenishing stock and maintaining high standards of merchandising and housekeeping.Entertaining and engaging customers with product demonstration.

　　Qualifications & Experience...

　　Candidates should be 18+.Must be able to provide 5 years of references.Previous leadership within a complex environment.Flexible approach to additional working hours i.e. able to work reasonable additional hours, in line with the needs of the business.Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.

　　Working Pattern

　　Your normal hours of work will be between 05.00 AM and 10.00 PM on a 40-hour per week shift patternAll working patterns will include weekends and Bank Holidays.

　　How We Get Things Done...

　　This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

　　The Legal Bits...

　　Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

　　If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected].