Eaton's Marketing and Commercial Operations (MCO) organization is currently seeking a ReSurge Program: EatonCare Technical Writer & Editor. Are you looking to change industries or functions from your previous experience? Eaton's ReSurge Program is designed to support people just like you with both your professional and personal goals. Please note the Eaton ReSurge cohort will begin their 12-month assignment in April of 2024.

　　Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary for this role is $90,000 a year.

　　Eaton's 12-month paid returnship will give participants a multitude of opportunities to make an impact across a global organization. Participants will work to solve real-world challenges while refreshing the skills necessary to be a leader in our organization. You will gain enriching and diverse experiences and work side-by-side with experienced leaders and mentors to power your career. Successful participants may be eligible for full-time employment opportunities upon completion of the program.

　　All ReSurge participants will join a cohort with a unique learning and development experience. Each participant's assignment experience will be customized to help them reach their highest potential; no two participants will have the same experience or set of responsibilities.

　　What you'll do:

　　EatonCare Technical Knowledge Writer & Editor:

　　The primary function of the Technical Writer & Editor is to lead EatonCare's knowledgebase strategy and to develop and evaluate the technical knowledgebase that is used internally with employees and externally with customers. The initial focus will be on the teams in Avery Creek, NC including the Distribution and Control and Brightlayer teams. The position is responsible for generating innovative ideas for content while working both independently and collaboratively as part of a team. The position explores products, services, technology, or concepts to be documented and easily understood by a broad audience. This position is part of a large strategic initiative for all Customer Support, Marketing, Engineering, and IT across Eaton.

　　Activities to include but not limited to:

　　Determine the clearest and most logical way to present information for greatest reader comprehension Generate innovative ideas for content and workflow solutions Meet with subject-matter experts to ensure specialized topics are appropriately addressed Analyze information required for the development or update of policy, procedure, and form documentation Review and/or copyedit content developed by other members of the team Collaborate with the software and product support teams to ensure that we're aligned Help to train front line employees to capture knowledgebase topics and write articles Work with new product launch teams to ensure that content is created for the new products Drive self-service usage through the establishment of effective and accurate content (increased ratio of self-service as a % of total contacts) Drive employee efficiency through making technical information easily available (reduction in handled time) Staying current with changing technologies and ways to display information (videos, search engine optimization, in-app resources, etc.) Understand the analytics and reporting to identify areas to improve the tools

　　Qualifications:

　　Required (Basic) qualifications:

　　Bachelor's degree from an accredited institutionMust be able to work in the United States without corporate sponsorship now and within the futureNo relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of location will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

　　Preferred Qualifications:

　　1+ year of a voluntary career break from your profession10% travel may be required.

　　We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.