Your responsibilities are (not limited to):
• Most of Processes reservations by mail, telephone, WhatsApp, facebook, instagram or central reservation systems referrals.
• To guide clients in order to convert sales opportunities.
• Support Sales with reservations requests.
• Market research to generate new leads.
• Achieve sales goals based on a weekly budget.
• Knows room types available as well as their locations and layout.
• Knows selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Communicate room rates based on the selling tactics of the Commercial department.
• Prepare letters of confirmation.
• Sell packages for all locations.
• Communicate reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Helps develop room revenue and occupancy forecasts.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.
• Makes sure that files and CRM are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Responsible of collecting or charging reservations when it is needed (payment process).
• Getting information about areas of interest in order to target more clients in special seasons.
• Making arrangements for clients travel programs.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• Design closing reports to accountability.
Requirements
• Experience in call center on hospitality industry
• Excellent attention to small details
• Intermediate-advanced Excel and Powerpoint Skills and other presentations tools
• Passionate about challenges
• Customer Service skills
• Excellent communication skills
• English and Spanish advanced
What can you expect
• Competitive salary
• Performance bonus
• No dress code
• Pet-friendly (as long as your pet is friendly)
• Multiple online training opportunities
• Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
• Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
• Have your birthday off
• Amazing referral program with cash and global holiday packages; we know you hang out with other great people
• Extra country-specific benefits; we can tell you more during the application process
Location - Bogotá