Home
/
Data and Analytics
/
Remote - Product Owner, Employee Virtual Assistant
Remote - Product Owner, Employee Virtual Assistant-March 2024
Philadelphia
Mar 17, 2025
ABOUT ARAMARK
At Aramark, we grow and advance the lives of millions by providing food, facilities, and uniforms services for their clients.
10,000+ employees
Food & Beverage
VIEW COMPANY PROFILE >>
About Remote - Product Owner, Employee Virtual Assistant

  Job Description

  The Product Owner, Employee Virtual Assistant is a role for a passionate Product Owner who will define and drive delivery of the product roadmap for Aramark?s employee-facing virtual assistant. The virtual assistant, built on cutting-edge generative AI technology and accessible through digital channels as well as voice, provides fast and easy access to support and answers across employee services, from IT to Payroll to HR and much more. To succeed, you must possess strong product instincts, excellent communication skills, technical fluency, and empathy. You should have an appreciation for and understanding of lean startup, Agile and user-centered design values, principles, and practices. Ability to analyze data guided by strategic thinking is critical.

  In this role, you will manage end-to-end delivery, drive measurable outcomes, and build long term partnerships.

  About Tech@Aramark

  Tech@Aramark delivers services that enable our businesses to effectively use technology to achieve exceed our business results. We believe it is our responsibility to make it easy for ?technology to just work.? We are driven to give the users of our services an excellent service experience, allowing their focus to remain on Aramark?s clients and consumers.

  The Digital Experience team is the leader of human centric interaction points in Tech@Aramark, uncovering impactful insights and transforming Aramark?s end users experience. Using leading-edge technology and analytics, Digital Experience synthesizes operational and consumer data to optimize strategies that enhance the end user?s experience and blaze a trail for innovation. Through continuous expansion of analytical capabilities and a comprehensive method of understanding the industry at large, the Digital Experience team harnesses the power of data as the most strategic asset in maximizing value for consumers, operators, and businesses alike.

  Job Responsibilities

  Lead employee virtual assistant solution through iterative design, development, and delivery.

  ? Communicate with Aramark stakeholders to understand business objectives. Ask the right questions, craft solutions, and deliver validated commerce products and capabilities to help create positive business outcomes.

  ? Flex between business stakeholder communication and technical discussion with ease.

  ? Create and maintain a backlog of feature requests to meet identified needs.

  ? Prioritize open requests based on overall strategy, juggling scope, time, and budget.

  ? Rapidly iterate on prototypes and working applications.

  ? Contribute to the planning, execution, and review of each sprint or release cycle.

  ? Act as the primary point of contact with vendor partners. Own vendor relationships and coordinate discussions between Aramark stakeholders and vendor team.

  ? Deploy product to segmented Aramark end-users. Define and establish repeatable enhancement release schedule when appropriate.

  ? Define, document, and establish support process for Aramark accounts with the product.

  ? Guide the product through internal processes with Information Security, Architecture Review Board, Compliance, etc., engaging vendors and internal subject matter experts as needed.

  ? Proactively share updates on product roadmap, capabilities, and feature releases with technology and business leaders. Serve as product subject matter expert.

  ? Drive the practice of collecting and analyzing data about usage, adoption, etc. to inform product direction.

  ? Work collaboratively with colleagues on cross-functional and co-located product & business teams.

  ? Ensure product documentation is created and available for all stakeholders ? i.e.: Field Operations, Deployment, Support, Marketing, Sales, etc.

  ? Participate, support and lead cross functional initiatives or projects related to the optimization of the product portfolio in various stages of the lifecycle.

  ? Track project status, manage and escalate project issues and risks as appropriate.

  #LI-Remote

  Qualifications

  ? Bachelor?s degree in computer science or related discipline required.

  ? 3-5 years of experience required.

  ? Previous experience in product management desired; previous experience as a business analyst or project manager within a technology team also welcome.

  ? Successful management and delivery of products for mid to large scale organizations utilizing a combination of internal, vendor, and 3rd party resources.

  ? In-depth understanding in the areas of process development, operations, procurement, testing, systems deployment, and on-going support.

  ? Proven ability to manage client expectations and communications, external vendors, and product deliverables.

  ? Excellent written and oral communication skills.

  ? Ability to express technical concepts in business language and business concepts as tech requirements.

  ? Employs considerable creativity, innovation, and solution design skills in performing this function.

  ? Understanding of analytics, web, mobile, cloud and data driven business applications.

  ? Ability to prioritize or seek help to prioritize.

  ? Strong problem solving, analytical skills and interpersonal skills.

  ? Able to work independently with minimal supervision.

  ? Ability to break down complex problems into actionable steps.

  ? Advanced Microsoft Office skills are required, including Excel and PowerPoints

  ? Previous experience with generative AI, large language models, conversational AI strongly preferred.

  ? Previous experience with automation and workflow tools a plus.

  ? Previous experience with ITSM solutions, ticketing, knowledge base management, ServiceNow platform a plus.

  Education

  Bachelors preferred

  Compensation

  About Aramark

  Our Mission

  Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

  At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

  About Aramark

  The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Senior Product Strategy Lead TPO
Job Description: As the Senior Product Strategy lead for Trade Promotion Optimization, you will play a key role in designing, developing and implementing a trade promotion optimization (TPO) ecosyste
Internal Audit Director - Data Management Center of Excellence
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
2024 University Grad - Marketing Analyst Digital Experience
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional di
Technical Strategy Associate
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technolog
Computer Vision Software Engineering Intern
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potenti
Senior Quality & HSE Specialist (Cyprus)
Job Description : Senior Quality & HSE Specialist (Cyprus) BE PART OF A CULTURE WHERE EVERYONE HAS THE OPPORTUNITY TO DEVELOP AND GROW Who We Are We are on a journey to reloading and renewing the
End to End ERP (Kinaxis) Functional Expert - Hybrid
Job Description: End to End ERP Functional Expert - Kinaxis (Hybrid) The Kinaxis/ JDA Sequencing Functional Expert Functional Expert supports the Network & Execution Planning process, technology
Senior Solution Architect
Company Description Work smart, have fun and make an impact! Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our
Sr. Analyst, Payroll International
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unpara
Painter - Signal Mountain Lodge - Summer 2024
Job Description The Painter is responsible for applying preparatory materials, paints, and stains to surfaces of walls, ceilings, equipment, and furniture throughout assigned locations and projects.
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved