Remote Field Service Technician-Timmins area

　　Description

　　We are looking for a talented Remote Field service technician to join our team in Mississauga.

　　In this role, you will make an impact in the following ways:

　　-Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.

　　-Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

　　-Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

　　-Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

　　-Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

　　-Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

　　-Completes training in line with skill and business requirements.

　　-Maintains service vehicle and tools for cleanliness and proper operation.

　　-Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

　　To be successful in this role you will need the following:

　　-Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

　　-Ensures accountability - Holding self and others accountable to meet commitments.

　　-Customer focus - Building strong customer relationships and delivering customer-centric solutions.

　　-Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

　　-Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

　　-Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

　　-Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

　　-Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

　　-Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

　　-Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

　　-Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.

　　-Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. 5000$ Sign-on Bonus !

　　Education, Licenses, Certification Apprentice Trained Engine Technician (Preferred). Vocational diploma from relevant technical institution. Locally valid driving permit. NORCAT certification an asset. This position may require licensing for compliance with export controls or sanctions regulations.

　　Experience Basic level knowledge of and/or experience with engine products. Minimal level of workshop related experience required. This is a remote position serving Timmins and the surrounding Northern Ontario area. Preference will be given to candidates with 421A certification Preference will also be given to candidates with underground mining experience. Extensive travel is necessary Daytime position

　　Service truck provided

　　Depending on Experience $42.25 Per Hour to $46.50 Per Hour

　　Compensation and Benefits

　　Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

　　At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

　　Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

　　The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

　　Job SERVICE

　　Primary Location Canada-Ontario-Mississauga-Canada, ON, Mississauga, Cummins Eastern Canada

　　Job Type Shop

　　Recruitment Job Type Technician

　　Job Posting Aug 30, 2023, 2:58:20 PM

　　Unposting Date Ongoing

　　Organization Distribution Business

　　Role Category Hybrid - Potential for Partial Remote

　　Relocation Package Ineligible

　　Req ID: 230008PF