Home
/
Customer Service
/
Remote Call Center Associate
Remote Call Center Associate-March 2024
Flexible / Remote
Mar 17, 2025
ABOUT NTT DATA SERVICES
NTT DATA Services is a top global IT services provider with 130,000+ employees in more than 50 countries.
10,000+ employees
Consulting, Technology
VIEW COMPANY PROFILE >>
About Remote Call Center Associate

  Basic Qualifications:

  • 1 year of Customer Service in a medical office or hospital

  • 1 year of computer experience with Windows PC apps

  • 1 year of work from home experience

  Requirements:

  Job Role includes provider's inquiring about current insurance coverage, previous insurance coverage, copays, deductibles, claim questions including claim status, claim payments, claim denials, etc..

  • Evaluate basis of their quality (as measured by the monitoring of recorded calls), their productivity, their accuracy of information and their attendance and punctuality

  • Responsible for compliance with all laws and regulations related to the conduct of our business including following all HIPAA guidelines and procedures • Quality Customer Service

  • Provides accurate information in a helpful, collaborative manner to callers through thorough knowledge of End Client products, policies and procedures.

  • Inquiries to be made primarily by telephone but also through written format (email, mail, fax, etc.)

  • Captures and documents customer feedback

  • Receives, resolves and routes complaints as defined by department policy, procedures and guidelines.

  • Interacts with other End Client staff to resolve customer inquiries, complaints and problems, particularly in Claims Services, Provider Services, ILR/COB, Payment Processing, the Provider Processing Center, Provider Relations, Provider Contracting, Medical Management, Benefits Administration, Pharmacy Services and the Behavioral Health and High-End Imaging vendors.

  • PSRs handles calls regarding claim status, appeal status, eligibility and benefits, referral and authorizations.

  • 1-3 years' experience in Customer Service within a medical office/hospital setting

  • At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools

  • Ability to communicate (oral/written) effectively to exchange information with our client.

  • Must have high-speed, reliable internet (40 MBPS min.) plus must have a hardwired connection due to HIPAA.

  • A quiet, interruption-free workspace. (will be asked to show your home workspace during the interview).

  • Ability to communicate (oral/written) effectively to exchange information with our client.).

  Required schedule availability for this position is Monday-Friday 7:00 a.m. to 4:00 p.m. CST. The shift timings can be changed as per client requirements.

  This is currently a work from home position.

  This is a multi-skilled position and you will up-trained as determined by management.

  Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $15.50 . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

  This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Marketplace-Cashier-University of Louisville
Job Description We?re looking for a ?Cashier? because ?Being Awesome? isn?t a job title we can use. The perfect recipe for a Cashier on our team? A bit of sugar and spice, and a pinch of everything n
Customer assistant Specialist with French
Job Description Customer assistant specialist with French- Prague, Check Republic At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our
Customer Service Representative - Work From Home
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Service Consultant
7243 - Lithia Springs - 1977 Thornton Rd, Lithia Springs, Georgia, 30122 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by act
Customer Specialist
6105 - Smithtown - 441 Middle Country Road, Smithtown, New York, 11787 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic exper
Customer Service Representative I
Job Description Job Description Position Summary: The Customer Service Representative is responsible for inbound call traffic into Thermo Fisher Microbiology Division (MBD) Customer Service from both
Retail Banker I (US) Burlington
Hours 40 hours including weekends Job Details The Retail Banker I is a Customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice in a
Money Room Attendant - Rosemont Convention Center
Job Description The Money Room Attendant facilitates all money needs and transactions while adhering to Aramark policies to ensure efficient sales reporting. Responsibilities may include transporting
Customer Service Representative
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Teller I - Old Bridge (30 Hour)
Hours 30 Pay Range $20.00 - $27.50 hourly Job Details The Teller I provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex fin
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved