Home
/
Customer Service
/
Remote Call Center Associate
Remote Call Center Associate-March 2024
Flexible / Remote
Mar 17, 2025
ABOUT NTT DATA SERVICES
NTT DATA Services is a top global IT services provider with 130,000+ employees in more than 50 countries.
10,000+ employees
Consulting, Technology
VIEW COMPANY PROFILE >>
About Remote Call Center Associate

  Basic Qualifications:

  • 1 year of Customer Service in a medical office or hospital

  • 1 year of computer experience with Windows PC apps

  • 1 year of work from home experience

  Requirements:

  Job Role includes provider's inquiring about current insurance coverage, previous insurance coverage, copays, deductibles, claim questions including claim status, claim payments, claim denials, etc..

  • Evaluate basis of their quality (as measured by the monitoring of recorded calls), their productivity, their accuracy of information and their attendance and punctuality

  • Responsible for compliance with all laws and regulations related to the conduct of our business including following all HIPAA guidelines and procedures • Quality Customer Service

  • Provides accurate information in a helpful, collaborative manner to callers through thorough knowledge of End Client products, policies and procedures.

  • Inquiries to be made primarily by telephone but also through written format (email, mail, fax, etc.)

  • Captures and documents customer feedback

  • Receives, resolves and routes complaints as defined by department policy, procedures and guidelines.

  • Interacts with other End Client staff to resolve customer inquiries, complaints and problems, particularly in Claims Services, Provider Services, ILR/COB, Payment Processing, the Provider Processing Center, Provider Relations, Provider Contracting, Medical Management, Benefits Administration, Pharmacy Services and the Behavioral Health and High-End Imaging vendors.

  • PSRs handles calls regarding claim status, appeal status, eligibility and benefits, referral and authorizations.

  • 1-3 years' experience in Customer Service within a medical office/hospital setting

  • At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools

  • Ability to communicate (oral/written) effectively to exchange information with our client.

  • Must have high-speed, reliable internet (40 MBPS min.) plus must have a hardwired connection due to HIPAA.

  • A quiet, interruption-free workspace. (will be asked to show your home workspace during the interview).

  • Ability to communicate (oral/written) effectively to exchange information with our client.).

  Required schedule availability for this position is Monday-Friday 7:00 a.m. to 4:00 p.m. CST. The shift timings can be changed as per client requirements.

  This is currently a work from home position.

  This is a multi-skilled position and you will up-trained as determined by management.

  Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $15.50 . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

  This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

  Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is (HOURLY RATE $15.00/hr TO $15.50/hr). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

  This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Analytics Manager, Safety & Customer Care Analytics
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft’s Sa
Customer Care Advocate (Sunday - Thursday / 11:30am - 8pm CST)
Boldly innovating to create trusted solutions that detect, predict, and prevent disease. Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac car
Enterprise Account Executive - Italian Market
We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challengin
Bilingual Customer Solutions Specialist (South)
Bilingual Customer Solutions Specialist (South) Job Summary: As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connecti
Retail Customer Service Specialist
Current Living Spaces Employees: Please apply via your internal Workday Account. At Living Spaces, we take pride in being an environment that cultivates the best in our Team Members. From our corpora
Global Events, Ticketing Operations (Seasonal)
Position Overview Candidate will be responsible for a wide range of domestic and international event ticketing operational and financial functions, along with administrative tasks as required.  Essen
Client Services Apprentice
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, the stuff dreams are made of, we're not jus
Sales Development Representative
Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial insti
Analytics Manager, Safety & Customer Care Analytics
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft’s Sa
Principal Account Executive, Enterprise Core
Job Overview At iCIMS, we are helping our clients to build their winning workforce. Our Account Executive Team has a key role in helping prospects unlock their full potential in their efforts to attr
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved