REFERENCE ATTORNEY JOB DESCRIPTION - INDIA/MANILA

　　Are you interested in being a go-to legal research expert trusted by professionals around the world?

　　Reference Attorneys play an important role in the global support of Thomson Reuters' products, with a primary focus on supporting US-based lawyers in using Westlaw, the world's leading provider of information to the legal community. If you excel at legal research, digging for answers, finding creative solutions to difficult issues, and partnering with professionals, you may have what it takes to succeed as a Reference Attorney.

　　Every day brings a new challenge as Reference Attorneys research relevant and cutting-edge issues. We are expert legal researchers and use our knowledge of and experience with the law & US legal system to help our customers find the answers they need. Reference Attorneys take pride in their research and problem-solving abilities and work hard to educate our customers on how to get the most out of Thomson Reuters' products.

　　Reference Attorneys work in a fast-paced, high-volume environment that continuously evolves to meet the demands of our customers while maintaining an industry-leading level of service. Our customers include top global law firms, U.S. government agencies, and multi-national corporations. We also partner closely with our sales and account management, editorial, and product development teams to connect our customers' needs with our business objectives.

　　About the Role

　　In this opportunity as a Reference Attorney, you will:

　　Partner with customers in real-time, discuss their legal research projects, and craft research solutions tailored to their needsEducate customers on research strategy, content offerings, and product functionalityCommunicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfactionThis particular role will work during US daytime hours (shifts starting between 9p-12a in Manila and 8p-12a in India)

　　About You

　　You're a fit for the role of Reference Attorney if you have/are:

　　Law degree from accredited law school and bar admission to practice lawExcellent written communication and strong customer service skillsComputer and online systems proficiency with ability to multitask while supporting customers via live chatOpen to feedback and working closely with management and training staff for continuous growth and development.

　　Required Education/Skills/Knowledge:

　　Law degree equivalent and license to practice law from any state/province/territory.Strong understanding of legal research methodology (e.g. issue spotting, causes of action, claims for relief)Strong familiarity with legal research platforms and online legal research.Excellent written communication and customer service experience, including the ability to analyze complex legal issues and convey relevant/responsive information to customers in real-timeComputer and online systems proficiency with ability to multitask while supporting customers via live chatOpen to feedback and working closely with management and training staff for continuous growth and developmentAbility to receive the customer's question and understand the potential array of solutions to move research forward based on knowledge of the product and the legal system

　　Preferred Knowledge/Skills/Experience

　　1 - 2 years of prior legal experience preferred

　　Basic understanding of US legal system and court structures (including federal and state jurisdictions and appellate process) and the US legislative processBasic understanding of major subject matter areas in the US legal system including, but not limited to: civil procedure, criminal law and procedure, constitutional law, contract law, torts/personal injury, family law, and alternative dispute resolutionFluency in US legal terminology/phrases and "terms of art"Basic understanding of legal precedent as well as primary and secondary authority in US legal systemUnderstanding of citator services (e.g. KeyCite)Prior customer service experience is helpful, but the key to success is the ability to:Take ownership of difficult issues with confidence and definitive solutionsProactively take initiative to seek creative solutions while balancing business interests (asking questions, coming up with next steps/approaches).Be expressive, genuine, and friendly while working in a customer-facing role.

　　What's in it For You?

　　You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

　　Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and moreWellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeingLearning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networkingSocial Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impactPurpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

　　#LI-CS3

　　Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

　　We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

　　Accessibility

　　As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

　　We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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　　More information about Thomson Reuters can be found on https://thomsonreuters.com.